Job Description

Roles and Responsibilities:

• Handling and Addressing User requests related to IT Equipment's (Desktop/Laptop and other peripherals).
• Resolving the issues by the medium of Call/ Emails/Remote .
• Prepare Assets reports & emails.
• Maintained the company security system.
• Liaise with vendors and other IT personnel for problem resolution
• Monitoring, Acknowledge and troubleshooting the server and services alerts received on monitoring platforms.
• Ensure maximum uptime and availability of the service to the user by resolving issues.
• Should be the first point of contact to resolve or respond to any query or issues related to Hardware, Software and Basic Networking faced by other departments.
• Provide quick resolution or else escalate the issue to the supervisor in a timely manner for any issue reported.
• Should be able to take the ownership of any issue reported and be on it till the issue is resolved.
• Help Create technical documentation.

Additional Qualification and Skills:

• Should have good knowledge of Desktop Operating Systems (Windows 10, IOS, Ubuntu, Linux etc.)
• Should have knowledge of Server Operating System (Windows Server 2012, Centos, Ubuntu, Cloud Backup Management etc.) , Firewall , Switch Router .
• Should have the knowledge of computer hardware parts.
• Excellent problem-solving and multitasking skills.
• Customer oriented attitude.
• Knowledge of network security practices and anti-virus program
• Completed Computer Hardware, Network Course from any of the institutes providing training.
• Ability to balance multiple priorities.

Job Types: Full-time, Permanent

Pay: ?132,178.64 - ?721,535.63 per year

Schedule:

• Morning shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person