Responsibilities:\ \ \xe2\x80\xa2 Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation\xe2\x80\xa2 Install and configure services as per the approved implementation plan\xe2\x80\xa2 Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline\xe2\x80\xa2 Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services\xe2\x80\xa2 Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation\xe2\x80\xa2 Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)\xe2\x80\xa2 Undergo technical trainings and obtain technical certifications that are required to meet suppliers\' mandatory technical requirements\xe2\x80\xa2 Conduct knowledge transfer training (where required) \ \ Knowledge, Skills and Experience:\ \ \xe2\x80\xa2 Minimum 5 years of relevant experience\xe2\x80\xa2 Certified in technology domain ( network, security, cloud )\xe2\x80\xa2 Strong technical knowledge on the assigned solution domain/product\xe2\x80\xa2 Knowledge of product portfolio in other technology domain is desirable\xe2\x80\xa2 Expertise in enterprise products implementation, migration and support.\xe2\x80\xa2 Strong interpersonal skills with a customer-centric attitude\xe2\x80\xa2 Strong oral and written communication skills\xe2\x80\xa2 Strong attention to technical details, priority management and planning skills\xe2\x80\xa2 Ability to work independently with little to no supervision\xe2\x80\xa2 Results-oriented\xe2\x80\xa2 Strong documentation skills
What\'s In It For You?
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.