Job Description

\xf0\x9f\x93\xa3\xf0\x9f\x8f\x83\xe2\x80\x8d\xe2\x99\x82\xef\xb8\x8f \xf0\x9f\x8f\x83\xe2\x80\x8d\xe2\x99\x80\xef\xb8\x8f | Face to Face Scheduled Interview Drive on 24th May at WTW - Gurugram Office | \xf0\x9f\x93\xa3\xf0\x9f\x8f\x83\xe2\x80\x8d\xe2\x99\x82\xef\xb8\x8f \xf0\x9f\x8f\x83\xe2\x80\x8d\xe2\x99\x80\xef\xb8\x8fWe at WTW are conducting a Scheduled Interview Drive for experience candidate in US or Canada - Pension Admin (Backend-Operations Role (Non-Voice Process)) Team.If you are willing to pursue your career in Backend-Operations Role (Non-Voice Process) and have excellent communication skills then this is a good fit opportunity for you.US or Canada - Pension Admin (Senior Advisor/Analyst) Role:\xf0\x9f\x8f\xa2 Interview Location: 7th Floor Emaar Capital Tower-II Near Guru Drona Charya Metro Station Gurgaon, India (Only Scheduled Candidates will be Allowed)\xe2\x8f\xb1 Interview Time: Will be shared Post Shortlisting\xf0\x9f\xa4\x9d Reference & Contact Person - Manish Singh\xf0\x9f\x93\x9d & Apply Link -\xf0\x9f\xa7\xb0Experience Range - Relevant 2+ years with Mandatory Pension OR Life-Insurance Domain Experience (Anyone in Pension or Life-Insurance)\xf0\x9f\x8f\xa2Work Location - Gurugram and Mumbai\xf0\x9f\x92\xb0 CTC Budget - Depends on your experience and Level you will get shortlist\xf0\x9f\x93\x86 Work Mode Hybrid (Post Training) (Hybrid Nature - Only 1 Week from Office Post Training)\xe2\x8c\x9a Work Shift Timings Evening 6:30PM to 3:30AM\xf0\x9f\x93\x91 Skills Required US OR UK OR ANZ OR Canada Pension or Life Insurance Domain Experience & Strong written and verbal communication skills\xf0\x9f\x93\x92 Interview Process - L1 Interview -> L2 Interview -> HR InterviewJob Summary -ExcellencePerform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.Producing daily / weekly / monthly / quarterly managerial / Executive reports on key activities wherever requiredProviding support to the Horizontal / Vertical team on activities where required, including ad-hoc data analysis, automation, or general assistance on specific projectsWork with the team leads to ensure that the clients needs are met within the appropriate timelinesDeal with queries and requests by the use of standard letters and reference to procedures.Recognise and fix potential problem and potential complaint cases and procedures.Monitor own workflow to ensure service levels are achieved.Manage queue, own processes & participate & additional transition activities along with prioritising and managing own workloadAccurately perform manual calculations.Know and live the firms values.PeopleAssist the wider team in more complex / project work when required.Accountable for own development, identifying and raising any learning needs with AdministrationCo-ordinatorHelp grooming junior colleagues & bring them up to the speed with regards to process knowledgeSupport colleagues for holiday cover and workload peaks.Update and maintain skills matrix.ClientsHelp to provide an efficient, professional service to meet all client/members\' needs and to promote the Willis Towers Watson brand.Develop knowledge of clients pension schemes.Work with leaders & onshore/ offshore stakeholders to meet of operations deliverablesBuild and maintain a good relationship with the clients.Be a point of reference for standard automated cases.Deal with all communications within defined quality and service standards.FinancialEnsure timely completion of timesheets.Ensure chargeable hours targets are met.If you feel you are right fit for the role and available to meet us face to face on 24th May. Then, Please feel free to reach out on manish.singh2@wtwco.com and apply on to schedule your interview.Looking forward to meet you on 24th May at our Gurugram Office.Full Time Graduates

Willis Towers Watson