Job Description

Job Title: Customer Success InternCompany: MyOperatorLocation: NoidaAbout Company :MyOperator is India\'s leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service.Day-to-Day Responsibilities :- Engage with existing clients to ensure they are maximizing the value of MyOperator\'s solutions.- Proactively contact clients to gather feedback and provide assistance.- Assist in onboarding new clients, guiding them through the setup process, and ensuring a smooth transition to using our services.- Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary.- Develop a deep understanding of MyOperator\'s products and services to address customer inquiries and provide solutions effectively.- Help identify opportunities for upselling or cross-selling additional products or services to existing clients.Requirements :- Strong interpersonal and communication skills, focusing on building and maintaining positive relationships with clients.- Proactive attitude and willingness to take initiative in addressing customer needs and concerns.- Ability to work collaboratively in a fast-paced environment, interacting with cross-functional teams to deliver exceptional customer service.- Detail-oriented with strong organizational and time management skills.- A basic understanding of customer success principles or previous experience in customer service roles is a plus.Duration : 6 Months of Internship.Benefits :- PPO after 6 months- Paid Internship (ref:updazz.com)

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