Job Description

:The MyHUB HR Change & Control Manager has 3 main spans of control:

• Advocate for the platform and foster a continuous improvement approach for opportunities to improve HR elements of MyHUB (ServiceNow) with HR Operations teams, Global Process Owners, and Global Process Business Analysts,
• Technically advise above collaborators when bringing together requirements to ensure developments are fit for purpose and assembled/delivered in a standardised, controlled way, according to standard process and internal design principles,
• Be fully knowledgeable about and act as a guardian for MyHUB (ServiceNow) integrations that impact HR, keeping other stakeholders aware of impacts.

As the MyHUB HR Change & Control Manager you will be accountable for providing advice on the out-of-the-box capabilities of MyHUB (ServiceNow) that could be beneficial to HR, co-ordinating delivery of HR improvements to the platform via internal developer resource and safeguarding the integration landscape that impacts HR processes.

• Stay up to date with new features and functionality of ServiceNow that would optimise efficiency, improve employee experience, or add value to HR processes.
• Be knowledgeable about the holistic technical and process landscape of MyHUB, and how Diageo utilises elements to enable HR processes.
• Proactively engage Global Process Owners and HR Operations teams to advocate utilisation of MyHUB with a goal of improving holistic employee experience.
• Be a strong steer, guiding stakeholders how to best adopt and use existing functionality, embedding best practice principles in stakeholder leadership.
• Establish and maintain a standardised way to gather business and functional requirements from Global Process Owners and HR Operations teams.
• Co-ordinate and drive the delivery of MyHUB HR changes with D&T (Design & Technology / IT) developer resource and break-fix support teams.
• Partner with the MyHUB HR & PE Capability Lead, and MyHUB HR Service Delivery Specialist, to ensure accurate documentation is created or maintained for all MyHUB HR changes.
• Establish and maintain a standardised way to communicate MyHUB HR changes to impacted stakeholders, and where needed, to employee or manager populations.
• Partner with the Process Excellence Capability Assistant Manager, to organise training material creation or maintenance due to MyHUB HR changes.
• Establish yourself as the guardian and expert for integrations incoming or outgoing with MyHUB that impact HR processes.
• Develop strong relationships with D&T stakeholders: the ServiceNow Platform Owner, the ServiceNow Admin/Break-fix Support Lead, the ServiceNow Senior Developer, and the HR Solution Owner.
• Have regular meetings with D&T stakeholders to highlight potential challenges and opportunities, to drive accountability, and to expedite solution thinking.
• Display an understanding of basic system architecture principles.
• Be a strong communicator, able to successfully engage and influence stakeholders at different levels of understanding to achieve progress.
• Be confident operating within a fast-paced environment, able to drive conversation quickly across multiple teams.
• Understand and operate design thinking methodology, project management/planning, and compliance by design.

Worker Type : RegularPrimary Location: Bangalore Karle Town SEZAdditional Locations :Job Posting Start Date : 2024-06-17

Diageo