Job Description

Project descriptionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities

• To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, finance, etc).
• To collaborate with third-party vendors and other support teams to provide a seamless support model for the business.
• Able to take ownership of high severity issues and follow through to closure.
• Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• To be able to drive himself/herself to learn new things while dealing with daily production support
• To communicate effectively and work efficiently across different Business and support units

• At least 8+ years in L2 Production support
• Supporting Murex, MLC, and Datamart
• Knowledge of Murex application, Datamart module, EOD batches from L2 perspective, DataMart report issues, Cloud, SQL, Unix Shell scripting, Linux
• Strong knowledge of the Datamart module
• Good understanding of Murex EOD
• Able to handle intraday reports
• Strong debugging knowledge of SQL
• Able to write SQL code
• Strong knowledge of shell script development
• Have to work on automation/Datamart purge analysis
• Able to optimize the current Datamart reports
• Able to support the Murex functional module

• Bachelor\'s degree in Computer Engineering/ School of Computing/ Finance IT/ other related IT degrees would be preferred.

Luxoft