Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. .Inviting applications for the role of Management Trainee - Order To Cash, Billing & Collection
In this role, the person must Identify issues attributing to account delinquency. Work closely with FIT Analyst as needed per project. Maintain appropriate documentation of issues in the SharePoint/FCC notes system. Perform reconciliations as necessary to resolve issues affecting timely payment. Negotiate payment plans on delinquent accounts. Review and monitor assigned accounts and all applicable collections reports. Provide timely follow up on payment arrangements. Maintain required level of documentation on collection efforts. Escalate delinquent accounts as per the Escalation Protocol. Complete all reports on delinquent accounts by the established deadlines.
Work with Senior and other members of the department to insure process and policy consistency and effectiveness among areas. Proactively seek ways to improve the accuracy and efficiency of Pyxis processes, Maintain a general knowledge of all Pyxis products.Responsibilities

• Responsible for meeting own targets of assigned activities
• Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Escalates accounts, as necessary.
• Works closely with Contracts, Credit, Billing, RECON, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment.
• Maintain our Culture with a positive team environment. Assist peers as necessary or as directed by Manager or Director.
• Collect customer payments in accordance with payment due dates. Communicate with customers in a positive and friendly manner.
• Monitor and follow up on the status of TBDAs/RMAs/CSOs/Reverse BNLs
• Create and send manual invoice(s) electronically or overnight mail following our SOX protocol
• Research Operational issues with field personnel
• Monitor accounts in the Escalation Protocol for payment or credit risk
• Work with Database/FIT to correct entry errors and correct invoice(s)

Qualifications we seek in you!
Minimum Qualifications

• B.Com or BBA, accounting, or finance emphasis a plus

Preferred Qualifications/ Skills

• Good communication & analytical skills
• Very strong interpersonal skills, tact, persistence, and patience; very strong customer service orientation; excellent follow through; strong verbal and written skills; working knowledge of spreadsheets and word processing, familiarity with computerized accounting / accounts receivable systems.
• Ability to manage changing priorities and multiple responsibilities, work extended hours, make decisions under pressure, work effectively in a team environment.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

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