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About this opportunity: We\'re seeking a dynamic and efficient individual for the role of MS Delivery Manager at Ericsson. This pivotal position is both challenging and exciting, aimed at securing optimal delivery performance that aligns with our company\'s Business Case and BA MS Targets. As an MS Delivery Manager, your role will encompass ensuring superior service quality, cost effectiveness, safety, and minimal environmental impact, all in compliance with the agreed Service Level Agreements and MS Delivery performance prerequisites.
What you will do:

• Focus on operational and financial performance in accordance to the WLA, covering both service delivery performance and customer\'s infrastructure performance.
• Close interaction with the MSIP for the specific customer and the RDM for the region as well as with the GSO MS PM organization
• Monitor and report on the overall operational and financial performance of the global center or regional MS delivery organization to the GSO MS PM, based on global benchmark and targets
• Report to MSIP KPI according to the report requirements stated on the local or global WLA
• Ensure adequate cost and resource allocation in compliance with Group and local safety requirements
• Initiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets, under coordination and support of the GSO MS PM organization
• Manage the hand-over of resources, services and activities to the global or regional delivery unit to fulfill or expand the WLA scope.
• Ensure the EHS knowledge and competence of the human resources handed over to the global or regional delivery unit.
• Identify delivery performance quality of Customer network nodes, initiate and drive solutions which generate add on sales (i.e.: patches, upgrades, new solutions)

The skills you bring:

• Education: BTech, B.E (IT, CS, E&C)
• Experience: 10+ years experience in telecom along with Incident management
• Ericsson Operations Engine - Mode Of Operations.
• Overall understanding of Automation and ITSM Framework.
• Focus on productivity and efficiency of the center (local or global) under its responsibility
• Report to MSIP OA, MSIP Deployment and MSIP P&D infrastructure KPI according to the report requirements stated on the local or global WLA
• Ensure that the delivery units are working in completely alignment with the New MSTOP processes
• Work pro-actively to continuously improve the operational performance of the delivery units as well as the processes used in our delivery, as part of Continual Service Improvement and innovation initiatives
• Identify delivery performance of customer network and suggest solutions from Ericsson Product Catalog

What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: India (IN) || Bangalore Job details: MS Delivery Manager Job Stage: Job Stage 6 Primary Recruiter: Kajal Sharma