Job Description

:

About this opportunity

To secure delivery performance, in alignment with the Business Case and BA MS Targets.

The Service Management DM role is responsible to secure the quality, cost, safety and low environment impact of the services delivered from their delivery unit (either Global or Local) in accordance to the expected levels agreed in the WLA and MS Delivery performance requirements!

Understand and act upon the End to End Delivery performance even when the delivery is fragmented, thru a proper coordination with the MS DM responsible for other parts of the delivery.

• We believe in trust \xe2\x80\x93 we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other\xe2\x80\x99s technical competence deeply.

What you will do

Focus on operational and financial performance in accordance to the WLA, covering both service delivery performance and customer\'s infrastructure performance.

Close interaction with the MSIP for the specific customer and the RDM for the region as well as with the GSO MS PM organization

Monitor and report on the overall operational and financial performance of the global center or regional MS delivery organization to the GSO MS PM, based on global benchmark and targets

Report to MSIP KPI according to the report requirements stated on the local or global WLA

Ensure adequate cost and resource allocation in compliance with Group and local safety requirements

Initiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets, under coordination and support of the GSO MS PM organization

Manage the hand-over of resources, services and activities to the global or regional delivery unit to fulfill or expand the WLA scope.

Ensure the EHS knowledge and competence of the human resources handed over to the global or regional delivery unit.

Identify delivery performance quality of Customer network nodes, initiate and drive solutions which generate add on sales (i.e.: patches, upgrades, new solutions)

You will bring

Focus on productivity and efficiency of the center (local or global) under its responsibility

Report to MSIP OA, MSIP Deployment and MSIP P&D infrastructure KPI according to the report requirements stated on the local or global WLA

Ensure that the delivery units are working in completely alignment with the New MSTOP processes

Work pro-actively to continuously improve the operational performance of the delivery units as well as the processes used in our delivery, as part of Continual Service Improvement and innovation initiatives

Good understanding of telecommunication processes.

Good understanding of process automation in Mobile telecommunication industry.

Good knowledge on working of automation tools like Enable, MATE, RPA, NLP, IVR, etc..

Identify delivery performance of customer network and suggest solutions from Ericsson Product Catalog

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Karnataka : Bangalore

Job details: MS Delivery Manager Job Stage: Job Stage 6

Ericsson