Job Description

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About HSO

HSO Success and Ambition

HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever.

Position Overview

Working closely with the Managed Services and Sales teams, the Business Operations Co-Ordinator is responsible for providing administrative and coordination support to both teams.

Requirements:

Sales Administration (40%)

Working closely with the Sales Director, Customer Executives and Delivery Managers to ensure the successful management of Sales Opportunities throughout their lifecycle. This includes, but is not limited to:

• Management of tasks associated with HSO ANZ\'s response to RFP\'s, RFI\'s and RFQ\'s

• Development of a response check list and/ or tracking sheet
• Monitoring progress of tasks assigned to the wider team ensuring deadlines are adhered to
• Collation of relevant documentation into a single location
• Coordination, and if appropriate hosting, of meetings and check ins to ensure progress.
• Preparation of Change Requests, Statements of Work, Contracts etc. for approval leveraging DocuSign or any other HSO directed software solution.
• Set up of Projects withing internal systems to facilitate budgetary tracking.

Managed Services Administration (60%)

Working closely with the ANZ Managed Services team, responsible for ensuring that all administrative and coordination tasks are completed to ensure optimum billing and communication. This includes, but is not limited to:

• Set up of Projects withing internal systems to facilitate budgetary tracking.
• Tracking and monitoring burn down of Managed Services Work Orders
• Providing Work Order burn down reporting to Customers.
• Preparation of new Work Orders for Managed Services work in a timely manner, so as not to leave either the Customer or HSO without commercial coverage.

Benefits:

• Health Insurance
• Food Coupons
• Gym and Telephone/Internet bill Reimbursement
• Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years)
• PF
• NPS (Optional)
• HSO Perks
• Great Work Culture

HSO