Job Description

:Grow with usAbout this opportunity:We are looking for MS Chief Operations Officer (MS COO) based in a Customer Unit/Market Area, who leads the delivery of the Services contracted under the Managed Services Agreement (MSA) for a specific customer.This role acts as role model for ethical conduct and sets expectations for strong culture of compliance internally and towards key customer interfaces. The role has significant autonomy and empowerment to ensure success in leading the delivery of a Managed Services contract to a customer.What you will do;

• End to end responsible for managed services contract for a specific Customer
• Ericsson\xe2\x80\x99s primary contact and escalation point for all matters relating to the execution of the contract including commercial, security & EHS / OHS-related issues
• Profitability & business case fulfilment including contract delivery transformation;
• identify & help secure add-on sales that meet MS Networks Margin requirements to
• ensure continuous improvement of profitability & revenue; decisively adding value to
• customer\xe2\x80\x99s & Ericsson business
• Ensuring financial and operational performance monitoring & reporting, and driving
• improvement plans when needed
• Management and development of the customer relationship for the specific contract
• and ensuring customer satisfaction
• Fulfilment of the contract scope and SLA, and delivery execution ensuring that all
• services contracted under the MSA are delivered according to contractual obligations
• and requirements
• Managing the customer interface with respect to all service delivery contracted under
• the MSA for a specific customer
• All solutions delivered to Customer by delivery organizations under MSA scope
• Environmental and Occupational Health and Safety (EHS/OHS) as it relates to the
• contract, ensuring work executed follows Ericsson procedures and standards and
• EHS/OHS local laws and regulations
• Planning with the KAM for contract retention and support the KAM organization in
• contractual renegotiation or pre-sales for the specific customer
• Line management of the MSCLT organization including ensuring subordinates adhere to Ericsson Code of Business Ethics
• Securing fulfillment of the MSN objectives and responsibilities

The Skills you bring;

• End to end responsible for managed services contract for a specific Customer
• Ericsson\xe2\x80\x99s primary contact and escalation point for all matters relating to the execution of the contract including commercial, security & EHS / OHS-related issues
• Profitability & business case fulfilment including contract delivery transformation;
• identify & help secure add-on sales that meet MS Networks Margin requirements to
• ensure continuous improvement of profitability & revenue; decisively adding value to
• customer\xe2\x80\x99s & Ericsson business
• Ensuring financial and operational performance monitoring & reporting, and driving
• improvement plans when needed
• Management and development of the customer relationship for the specific contract
• and ensuring customer satisfaction
• Fulfilment of the contract scope and SLA, and delivery execution ensuring that all
• services contracted under the MSA are delivered according to contractual obligations
• and requirements
• Managing the customer interface with respect to all service delivery contracted under
• the MSA for a specific customer
• All solutions delivered to Customer by delivery organizations under MSA scope
• Environmental and Occupational Health and Safety (EHS/OHS) as it relates to the
• contract, ensuring work executed follows Ericsson procedures and standards and
• EHS/OHS local laws and regulations
• Planning with the KAM for contract retention and support the KAM organization in
• contractual renegotiation or pre-sales for the specific customer
• Line management of the MSCLT organization including ensuring subordinates adhere to Ericsson Code of Business Ethics
• Securing fulfillment of the MSN objectives and responsibilities

Why join Ericsson?At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build solutions never seen before to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?to find all you need to know about what our typical hiring process looks like.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out toWe are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified\xe2\x84\xa2 in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work\xc2\xae Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.Primary country and city: India (IN) || GurgaonJob details: MS Chief Operations Officer

Ericsson