Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

In this role, you will:

• Support the project initiatives and ensure appropriate level of messaging (MQ) support is provided to resolve infrastructure issues during the various lifecycle phases.
• Understand and apply standards, best practices to ensure compliance and consistently maintain quality in deliverables.
• Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality
• Review the processes proactively & consistently to implement improvement plans and to support organization objectives for efficiency.
• Ensure high availability of services.
• Understand business requirements and technical specifications to prioritize incidents
• Follow best practices while addressing issues
• Apply performance monitoring / tuning methodologies to investigate issues reported for messaging (MQ).
• Participate in crisis calls, DQR, and MIR as applicable following the appropriate guidelines & etiquettes
• Own the resolution of problems, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
• Understand the escalation matrix & escalate issues in a timely manner, where necessary.
• Ready to work in 24x7 support environment.
• Understanding the business services HSBC offers & respective architecture and criticality

Requirements

To be successful in this role, you should meet the following requirements:

Essential technical skills: * Knowledge about messaging concepts listed below:

• Distributed queuing
• MQ clustering
• Complete awareness of MQ message flows and MQ architecture.
• Troubleshooting of the incidents occurred in the MQ environment (Production & Test Environment)
• Knowledge of MQ on SSL implementation
• MQ client-server knowledge.
• Resolve authorization and connectivity problems.
• Knowledge of MQI calls
• Backup and Recovery of the MQ objects/messages
• MQ Contingency practices
• Understanding of MQ monitoring and configuration.
• 4+ years of strong practical experience with MQ in Production Environment.
• Good knowledge of Unix/Windows operating systems and commands
• Basic knowledge on shell scripting & networking principles.

Good-to-have technical skills: * Experience in MQ administration on Mainframes/I-series

• Knowledge of IBM Tivoli Monitoring, MQ IPT and other messaging products
• Other middleware technologies like datapower, webtechnologies, etc.
• Integration platforms like Mulesoft, Kong etc.
• DevOps/Automation tools like Terraform, Ansible, Puppet, Chef, Jenkins, GitHub etc.
• Basic knowledge about cloud computing frameworks like AWS, GCP, Azure etc.

Essential soft skills: * Good analytical & logical skills with the ability to multi task

• Ability to work independently, take responsibility and be a self-learner
• Interpersonal and organizational skills
• Ability to work in an international environment and across cultures
• Ability to work under time and stress pressure
• Ability to continuously provide high quality of service and to ensure compliance of internal policies
• Pro-active, confident & delivery focused
• Team player and adaptable to change
• Excellent communication skills - both written & spoken
• Good time management and prioritization of tasks.

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by \xe2\x80\x93 HSBC Software Development India

HSBC