Should Support IBM MQ on Windows and Linux servers Install upgrade and maintain IBM MQ Servers and Clients JMS components Support including troubleshooting timely resolution and root cause analysis RCA Identify improvement areas and propose them through change management Participate and implement Change management tasks based on CM processes Perform incident management and problem management activities Should have proven interpersonal communication organizational documentation leadership and customer service skills Strong dedication to provide quality customer service Should be able to manage own inflight projects including communications to customers as well as work as part of a larger operational team Open to support 24.7 support model Primary Skills Should have hands on IBM MQ on Windows and Linux servers Should be good in installing, upgradingand maintaining IBM MQ Servers Secondary Skills Support including troubleshooting timely resolution and root cause analysis RCA Identify improvement areas and propose them through change management
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