Job Description

Summary/Objective:


The mortgage loan processor is responsible for assembling, administering, and processing loan applications before it gets approved by the Underwriter. A loan processor plays a key role in getting the mortgage loan request to the final close. The ideal candidate will be an excellent communicator, both written and verbal.


What you will do:


• Review and analyze residential loan applications to verify application data is complete and meets investor guidelines.
• Create a needs list that documents the review findings and preliminary documentation required to generate an initial credit decision within 24 hours after file assignment
• Is the single point of contact for the client
• Acts as the liaison between the client, the Loan Officer, vendors, and business partners
• Adhere to SLA's for client follow-up and completing various milestone calls throughout the life of the loan
• Provide Professional and accurate service to clients, co-workers, and business partners by responding to all messages and correspondence in a timely manner but no later than the end of the business day
• Request outstanding underwriting conditions and set client expectations to deliver no later than 24 to 48 hours
• Must demonstrate the ability to work in a goal-oriented environment, multitask, and prioritize work to maximize results
• Work in a manner that reduces the life cycle of the loan without jeopardizing the quality of the file
• Review Borrower request(s) for changes and/or waivers of certain forms or loan documents and conditions, identify issues and concerns, coordinate timely communication of request(s) with the Manager first
• Manage or demonstrate the capacity to manage a pipeline averaging 30+ loans at various stages (initial file review, submit to Underwriting and submit to Closing).
• Understands the Closing Disclosure and comfortably discuss its details with the client
• Schedule the closing
• Provide feedback to Management on operational improvements to processes/workflows. Perform accurate audit of files prior to submission to Underwriting and prior to submission to Closing.
• Promote and provide excellent customer service by effectively communicating and cooperating with all internal and external business partners.
• Develop and maintain knowledge of moderately complex loans and comply with policy and regulations, industry standards, conveyance/settlement procedures, current real estate laws and terminology, and appraisal requirements.
• Maintain a constant balance of producing quality with a high-volume workload.

What we're looking for:


• General office practices and customer service skills, establishing and maintaining effective working relationships as required by specific job duties.
• Operation of standard office equipment, including desktop or laptop computer, dual monitors, printers, and scanners.
• General knowledge of software applications and automated and/or manual loan document and closing systems, as required by specific job duties.
• State and federal regulatory/reporting requirements pertaining to the assigned function.
• Internal policies, standards, procedures, and practices to the assigned function. Understanding of collateral requirements with general exposure to loan documentation.
• Content, intent, and application of local, state, federal laws/regulatory requirements, as they relate to the assigned function.
• Content and application of loan programs/products as they pertain to real estate lending.
• Knowledge of accounting standards and practices and their application to loan processing and reporting activities.
• Knowledge of the appraisal process.
• Prior work experience in loan processing and terminology.
• General Office: Filing, general office machines, typing with use of word processing, knowledge of business format for typed documents, proofreading, spelling, punctuation, grammar, open, deliver and respond to e-mail, answer phones, and set priorities.
• Data and Analysis: Research and classify data using systematic procedure, interpret data, compile results using known formula, study a situation or problem to determine resolution, merge multiple sets of data, identify alternative course of action, interpret meaning of information, formulate conclusions, decide course of action based on analysis and within scope of authority.
• Math: Addition, subtraction, multiplication and division, accounting fundamentals relating to debits/credits and their relationship to the General Ledger. Organization: Make decisions and take actions within scope of authority, establish proper record keeping systems.
• Communications: Communicate effectively with diverse groups and individuals. Clearly conveys information and ideas, listens, and responds timely and appropriately to Sales and external contacts throughout the entire loan process. The nature of communication activities involves exchanging routine and non-routine information, defining and articulating requirements/standards, internal and external policies, and procedures, providing guidance to others, troubleshooting problems where there is a requirement to justify a viewpoint/position, to meet time sensitive deadlines. Minimize or eliminate probable errors that would have a significant impact on operations, lending relationships and risk exposure to the company.

Position Type and Expected Hours of Work


•This is a full-time position. Days and hours of work are Monday through Friday, 12pm-9pm IST.•


Education and Experience


•3-5 years related job experience with knowledge of residential real estate loan processing environment•

•Proficient with PC and related software such as Excel, Word, and Power Point•


What's in it for you?


• Competitive Salary
• Full Benefits Package
• PTO
• Holiday Pay
• Career Growth Opportunities

About Entra Solutions (A BSI Financial Services Company)


We foster a reputation for performance by delivering on expectations and doing what's right. We seek to improve by continually identifying and solving problems. We win with humility and we're frugal so we can invest in our future.

These core values drive our daily operations and decision-making, and our approach to transforming the U.S. real estate economy using people, processes, and technology.