Job Description

Roles & Responsibilities: • As an IT Infrastructure Monitoring Tool Expert, Candidate will be responsible for implementing, configuring, and managing our IT infrastructure monitoring systems to ensure optimal performance, availability, and security for our clients.
• Candidate will primarily work with ManageEngine as the primary tool and would also have experience or familiarity with secondary tools such as Zabbix or PRTG.
• Aspirant would involve in collaborating with cross-functional teams and clients to proactively enable monitoring to minimize downtime and enhance the overall performance of customer's IT Infrastructure
• Should have relevant experience in integrating monitoring and ticketing tool via various available methods.
• Design, implement, and maintain IT infrastructure monitoring solutions using ManageEngine as the primary tool.
• Configure monitoring policies, thresholds, and alerts to proactively identify and address performance issues.
• Monitor network devices, servers, applications, and other critical components to ensure availability and performance.
• Analyze monitoring data and generate reports to track key performance indicators and trends.
• Collaborate with internal teams to troubleshoot and resolve IT infrastructure issues in a timely manner.
• Stay updated on industry best practices and emerging trends in IT infrastructure monitoring.
• Strong understanding of network protocols, systems administration, and IT security principles.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills with the ability to collaborate with cross-functional teams.
• Relevant certifications in IT infrastructure monitoring tools (e.g., ManageEngine Certified Professional) are a plus.