Job Description

Vacancy detailsGeneral informationOrganisation Egis is an international player active in the consulting, construction engineering and mobility service sectors.
We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced, sustainable and resilient territorial development.
With operations in 120 countries, Egis places the expertise of its 18,000 employees at the disposal of its clients and develops cutting-edge innovation accessible to all projects.
Improving people\'s quality of life and supporting communities in their social and economic development, whilst drastically reducing carbon emissions and achieving vital 2050 net zero targets, that\'s our purpose.Reference 2024-13177Position descriptionJob titleMonitoring & Operations Pilot M/FContract typePermanent contractBusiness Line specific contextEgis Group, a global leader in engineering and consultancy services, brings its expertise to India\'s burgeoning infrastructure sector. With a rich legacy of over 90 years, Egis Group has played a pivotal role in shaping India\'s transportation networks, urban development, and sustainable infrastructure projects.
Our mission is to deliver innovative and sustainable solutions that enhance the quality of life for communities across India.At Egis Group, we offer comprehensive services encompassing feasibility studies, design, project management, and construction supervision. Our multidisciplinary team of experts collaborates seamlessly to address the unique challenges of India\'s infrastructure landscape, from metro rail systems and highways to airports and urban development initiatives. With a commitment to sustainability and environmental stewardship, we strive to minimize our environmental footprint and contribute to India\'s long-term resilience and growth.Egis Group maintains a strong local presence in India, supported by a global network of resources and expertise. We partner with government agencies, private sector organizations, and civil society to drive inclusive and sustainable development. Through our corporate social responsibility initiatives, we aim to make a positive impact in the communities we serve, supporting education, healthcare, and environmental conservation efforts across India. As a trusted partner, Egis Group is dedicated to shaping a brighter futJob description\xc2\xb7 Ensure 24/7 supervision of EGIS assets, particularly in a strong context in terms of security and in the face of repeated attacks from hackers who are increasingly familiar with new cyberattack techniques
\xc2\xb7 Improve the general level of the SUPERVISION service provided to users of the EGIS group
\xc2\xb7 Ensure better control of the supervision of its assets, by ensuring that each request to add/remove equipment or an application is followed by an update of its supervision tool
\xc2\xb7 Apply and enrich the supervision instructions which involve the execution of simple tasks such as restarting services on servers via a tool developed specifically for this or sending communications by email
\xc2\xb7 Ensure escalations to system administration teams
\xc2\xb7 Guarantee obtaining a high level of service, particularly in resolving problems (during recurring incidents) linked to the supervision tool
\xc2\xb7 Continue and strengthen the policy of standardization of naming rules and application of surveillance models
\xc2\xb7 Contribute to improving the management and control of the assets owned by the EGIS group
\xc2\xb7 Optimize the use of this fleet and promote the rapid provision to users of replacement infrastructure equipment in the event of a breakdown
\xc2\xb7 Guarantee the good performance of the reporting intended for our professions from CENTREON as well as those intended for Digital IS & IT in terms of availability rate of the EGIS IS (MAP, BAM, MBI) and improve/develop these reports
\xc2\xb7 Support EGIS in its critical transformation from OnPremise mode to Cloud mode (AZURE) for all EGIS group data. This potentially involves adaptation to a new supervision tool
\xc2\xb7 Performs starting, stopping and permanent monitoring of resources with reference to the day\'s work schedule.
\xc2\xb7 Alerts on-call obligations and intervenes in incidents.
\xc2\xb7 Resumption of work after resolution.
\xc2\xb7 Feeds the incident database.
\xc2\xb7 Maintains piloting documentation.
\xc2\xb7 Participate in new projects by integrating applications into monitoring tool and by taking in charge new application production plan
\xc2\xb7 Provide technical support to internal users and external customers, addressing inquiries, troubleshooting issues, and resolving problems in a timely and efficient manner (respect of our internal SLA).
\xc2\xb7 Foster positive relationships with end-users and stakeholders, ensuring their needs are met and their feedback is valued and acted upon.
\xc2\xb7 Stay abreast of emerging technologies, trends, and best practices in IT monitoring
\xc2\xb7 Identify opportunities for process improvements and optimization, be a source of suggestions for improvement purposes
\xc2\xb7 Ensure the implementation of operating procedures
\xc2\xb7 Ensure the drafting of documents related to its activity as part of recurring operations
\xc2\xb7 Develop your technical and methodological know-how through the opportunities offered withiProfile\xc2\xb7 Bachelor\'s degree in Computer Science, Information Technology, or a related field.\xc2\xb7 5 years of experience in IT monitoring and operations pilot roles, with a minimum of knowledge in network and system administration.\xc2\xb7 In-depth knowledge of monitoring technologies.\xc2\xb7 Users satisfaction centric\xc2\xb7 Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders at all levels of the organization.\xc2\xb7 Proven track record of delivering high-quality customer support and service excellence in a dynamic and fast-paced environment.\xc2\xb7 Relevant CENTREON certifications would be appreciated and are highly desirable.Position locationJob locationAsia, IndiaCityBangalore, Karnataka, IndiaCandidate criteriaMinimum level of education required4-Bachelor of Arts / Bachelor of ScienceMinimum level of experience required6-10 years

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