Job Description

Key Responsibilities

• 24x7x365 on call support (in rotation) to manage and execute on the Incident Management process.
• Fast and effective response to service failure Alerts and Notifications from a range of systems.
• Impact and Severity Assessments of service failures, both internal and external stakeholders.
• Management of Bank/PG\'s downtime or other services against SLA Targets. Escalation of downtime within the bank/PG\'s, as well as internally.
• Accurately tracking on progress and escalations on issues & internal ticketing systems.
• Updating merchants/internal stakeholders on the status of any service outage, either directly by phone and email or via the ticketing tool.
• Notifying merchants via email of any planned maintenance, either internal or Bank/PG.
• Managing the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) both internally and externally.
• Hands on experience on Database (SQL)
• Hands on experience on Python, shell scripting.
• Software Development in terms of automating repeatable Operations tasks (TOIL).SRE Metrics & Monitoring Strategy (SLI, SLO, etc.). Schedule and lead all continuous improvement activities, including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc.
• Based on post-incident reviews, he/she will need to optimize the Software Development Life Cycle (SDLC) to boost service reliability.
• To ensure a seamless flow of information between teams, site reliability engineer job may require documenting the knowledge gained.

• Excellent communication skills .
• Patient & friendly attitude with excellent interpersonal skill
• Ability to work on own initiative, working to and meeting tight deadlines
• Flexible and able to work within a 24/7/365 shift pattern & rotational shifts.
• Advance Knowledge of SQL/Linux, Python/shell scripting or any code expertise
• Should have knowledge of payment flow/process.
• Experience of 2-5 years.
• Must have SRE background more focused on automation.

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