Mobius Knowledge Services Customer Success/customer Onboarding Role (2 5 Yrs) Chennai (after Sales/customer Service)

Year    Chennai, Tamil Nadu, India

Job Description


Candidate Profile :- Passion to lead with operational agility and a blend of technical knowledge.- Attention to details and good interpersonal skills.- Strong analytical capabilities and collaborative in nature.- Experience of working in an evolving environment, ability to understand strategies and realign priorities.- Proven ability to succeed in both collaborative and independent work environment.- Willing to work in SaaS and fast-growth techJob Profile :- Lead customer on-boarding experience, assessing customer needs to maximize adoption.- Clear understanding of product features to support functional queries.- Establish a trusted advisor relationship to ensure customer satisfaction.- Work with product and customer success teams to understand the goals of customers and implement product on boarding.- Exceptional relationship builder while maintaining a sense of urgency with tight deadlines.- Apply best-practice for user experience/customer experience/user research and training methodologies.- Identify and report issues on the customer experience.- Experiment with new on-boarding flows to accelerate growth.- Proactively work with cross-functional teams to improve our new product offerings and messaging.- Build longer-term customer relationships to foster brand loyalty. (ref:updazz.com)

updazz .com

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Job Detail

  • Job Id
    JD3336733
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year