Tech365.io - A division of Princeton IT Services is the fastest growing value-added reseller dedicated to bringing the latest and greatest technologies to the industry. With a strong commitment to customer satisfaction, we strive to provide exceptional value to our clients through a range of specialized services and solutions.
Work Location:
Gudivada, Andhra Pradesh
Shift Timing:
6.00 PM to 3.30 AM IST
Website
- https://www.tech365.io/
Job Overview:
We are seeking a detail-oriented Data and Mobile Activation Assistant to join our team. The ideal candidate will help with the activation of cellular, VOIP, and data lines for customers, and coordinate with different carriers to ensure timely delivery of connectivity.
Key Responsibilities:
Assist customers with the activation of cellular, VOIP, and data lines.
Provide support and guidance on data plans, voice plans, and other connectivity options.
Coordinate with various carriers to ensure timely delivery and activation of services.
Troubleshoot and resolve activation issues.
Maintain accurate records of activations and customer interactions.
Stay updated on the latest data and voice plans offered by carriers.
Collaborate with sales and technical teams to provide seamless customer service.
Conduct training sessions for customers on using their new services.
Requirements:
Proven experience in data and mobile activation support.
Familiarity with cellular, VOIP, and data plans.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal abilities.
Ability to coordinate effectively with multiple carriers.
High school diploma or equivalent; additional qualifications are a plus.
Relevant certifications in telecommunications or related fields are a plus.
Job Type: Full-time
Schedule:
Day shift
Monday to Friday
Morning shift
Supplemental Pay:
Commission pay
Performance bonus
Experience:
VoIP: 2 years (Required)
mobile activation: 2 years (Required)
data activation: 2 years (Required)
Location: