Job Description

For more information can talk to to HR- +91-8376075395 for MNC Voice Process Jobs for 12th Pass FreshersJob Title: Voice Process Executive (MNC)
Location: [City Name]
Salary: Competitive, based on experience and performance
Qualification: 12th Pass (Any Stream)
Experience: Freshers are welcome, prior experience not mandatory
Job Type: Full-time, Shift-BasedJob Overview:MNCs (Multinational Companies) in various sectors such as customer service, telecommunications, healthcare, and banking offer excellent opportunities for freshers with a 12th pass qualification to begin their careers in the voice process domain. As a Voice Process Executive, the primary responsibility will be to interact with customers over the phone, offering assistance, resolving queries, and providing information related to the companys products or services.Key Responsibilities: * Customer Interaction:

• Handle inbound and outbound calls to customers regarding product inquiries, complaints, feedback, and services.
• Provide accurate information to customers while maintaining a friendly, professional, and approachable tone.
• Resolve customer queries promptly, ensuring customer satisfaction.
• Problem-Solving:

• Identify customer issues or complaints, understand their needs, and offer appropriate solutions.
• Ensure all customer concerns are handled with utmost care, and escalate complex issues to the appropriate department or supervisor.
• Product Knowledge:

• Gain in-depth knowledge of the companys products, services, and policies to provide clear and correct information.
• Continuously improve product and process knowledge through training sessions and upskilling opportunities.
• Customer Service Excellence:

• Maintain high-quality customer service standards to build long-term customer relationships.
• Strive to meet individual and team targets for call handling time, customer satisfaction, and other KPIs.
• Data Entry & Record Keeping:

• Accurately log customer details, complaints, and feedback in the company's system for tracking purposes.
• Ensure proper documentation and follow-up for each customer interaction.
• Collaboration:

• Work as part of a team to ensure smooth communication and a consistent customer experience.
• Coordinate with various departments (e.g., technical support, billing) to resolve customer issues.
• Adaptability:

• Handle different types of calls such as technical support, billing inquiries, or general queries based on the nature of the process.
• Adapt to the working hours required for the role, including night shifts, depending on the time zone.

Skills and Qualifications:

• Educational Requirement: Minimum qualification is 12th Pass (Any Stream). Candidates who have completed higher education are also welcome.
• Communication Skills: Excellent verbal communication skills in English (and any other regional languages depending on the region) are essential. Clear pronunciation, a confident tone, and the ability to articulate thoughts are vital.
• Listening Skills: Ability to listen attentively and understand customer queries or concerns effectively.
• Problem-Solving: Strong ability to think on your feet and provide solutions to customer issues in a calm and professional manner.
• Customer-Oriented Mindset: A passion for delivering excellent customer service and going the extra mile to ensure satisfaction.
• Basic Computer Skills: Familiarity with basic computer operations (typing, using customer relationship management systems, etc.) is preferred.
• Multitasking: Ability to manage multiple tasks simultaneously while maintaining quality.
• Team Player: Ability to work well with others in a collaborative team environment.
• Flexibility: Willingness to work in shifts, including night shifts if required by the company.

Additional Benefits:

• Training: The company provides comprehensive training, including soft skills and technical knowledge about the company's products and services.
• Career Growth: Opportunity for career advancement in the voice process or related departments based on performance.
• Incentives and Bonuses: Based on performance, employees can receive incentives or bonuses for achieving targets.
• Work Environment: A positive and professional work environment with opportunities to engage in team-building activities and further learning.

Conclusion:The MNC Voice Process job offers a great starting point for individuals looking to kickstart their careers in a customer-oriented role. If you're a 12th pass fresher with strong communication skills, an eagerness to learn, and a passion for delivering excellent customer service, this role can provide both professional and personal growth.For more information can talk to to HR- +91-8376075395

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