Job Description

: MNC BPO Non-Voice Chat Process (Full/Part-Time)Overview:We are seeking dynamic and enthusiastic individuals to join our team in the MNC BPO (Business Process Outsourcing) sector. This is a non-voice chat process where employees will be responsible for providing exceptional customer service via online chat platforms. As part of a global MNC, you will be working in a fast-paced environment, assisting customers with various queries, troubleshooting, and resolving issues in real-time.The position is open for both full-time and part-time opportunities, offering flexibility in work schedules. Candidates who are looking for a rewarding career with opportunities for growth and development are encouraged to apply.Key Responsibilities: * Customer Interaction:

• Assist customers through live chat, providing accurate and timely responses to queries and concerns.
• Understand customer needs and provide solutions based on the companys products/services.
• Engage with customers in a professional, friendly, and effective manner to build strong customer relationships.
• Issue Resolution:

• Troubleshoot issues, identify problems, and provide resolutions through chat support.
• Provide step-by-step guidance and instructions to help customers resolve issues independently.
• Escalate complex issues to appropriate departments or senior team members if necessary.
• Product/Service Knowledge:

• Develop a comprehensive understanding of the company's products and services to ensure you can provide accurate information.
• Stay updated on product updates, company policies, and industry trends to deliver the best customer experience.
• Performance Metrics:

• Maintain a high level of performance by meeting KPIs (Key Performance Indicators) such as response time, resolution time, and customer satisfaction.
• Document all interactions and maintain accurate records of customer queries, feedback, and solutions.
• Customer Satisfaction:

• Ensure customers are satisfied with the services and solutions provided, striving to exceed their expectations.
• Continuously seek feedback to improve customer service quality and make necessary adjustments to enhance customer experience.
• Team Collaboration:

• Collaborate with other team members to ensure seamless service delivery.
• Share insights, feedback, and solutions to help improve the overall performance of the team.

Qualifications and Requirements: * Educational Background:

• Minimum qualification: High school diploma or equivalent. A Bachelors degree is a plus.
• Communication Skills:

• Excellent written communication skills, with a strong command of grammar, spelling, and punctuation.
• Ability to communicate effectively, clearly, and concisely via chat.
• Technical Skills:

• Proficiency in using chat platforms, email, and other communication tools.
• Familiarity with MS Office Suite (Word, Excel, etc.) and basic troubleshooting techniques.
• Problem-Solving Ability:

• Ability to handle customer queries in a calm and patient manner while providing effective solutions.
• Strong analytical skills to identify issues quickly and provide efficient resolutions.
• Adaptability:

• Ability to work in a fast-paced environment with changing customer requirements.
• Flexible and open to working in shifts, including night shifts for part-time employees.
• Experience:

• Previous experience in customer service, BPO, or chat support is preferred but not mandatory.
• Freshers with a positive attitude and willingness to learn are welcome to apply.

Benefits:

• Full-Time:

• Competitive salary with performance incentives.
• Health and wellness benefits.
• Opportunities for career growth, skill development, and advancement.
• Work-life balance with flexible schedules.
• Part-Time:

• Flexible working hours for students or individuals looking for supplementary income.
• Performance-based incentives.
• Professional growth opportunities based on performance.

Working Environment:You will be working in a supportive and inclusive environment where youll receive regular training and ongoing support from team leaders and managers. The role allows you to contribute to an important part of the customer service experience while offering a balance of flexibility and structure in your professional journey.

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