Job Description

Job Title: MNC BPO Non-Voice Chat Process Full/Part Time:We are seeking enthusiastic and dedicated individuals for the position of MNC BPO Non-Voice Chat Process for both full-time and part-time roles. This position offers the flexibility of working in a dynamic environment, handling customer queries via text-based communication, and providing exceptional service through chat support. The ideal candidate will be a problem-solver, possess strong communication skills, and be able to work efficiently in a team setting.Key Responsibilities: * Customer Interaction:

• Provide prompt and courteous customer support through chat platforms, assisting customers with their inquiries, complaints, and service requests.
• Understand customer issues thoroughly and provide accurate solutions in a professional and empathetic manner.
• Communicate clearly and concisely in writing, ensuring customer satisfaction with timely responses.
• Problem-Solving and Resolution:

• Address customer concerns regarding products, services, orders, or accounts, offering solutions based on established guidelines.
• Research and escalate unresolved issues to higher support levels or management when necessary.
• Provide accurate information about products, services, or processes, ensuring the customer is well-informed.
• Documentation and Reporting:

• Maintain accurate records of customer interactions, issues, and resolutions through the CRM system or any other platform as required.
• Update and close cases in a timely manner.
• Follow up with customers to ensure their satisfaction with the solution provided and to maintain positive relationships.
• Quality Assurance:

• Adhere to company policies, procedures, and guidelines while handling customer inquiries.
• Maintain the quality of conversations and responses, ensuring they meet the companys standards for accuracy and professionalism.
• Continuously monitor performance metrics (such as response time, customer satisfaction, and resolution rate) to meet or exceed set targets.
• Team Collaboration:

• Work closely with team members to share knowledge and assist in solving complex queries.
• Participate in training and development programs to improve personal skills and enhance job performance.
• Be receptive to feedback from supervisors and peers, adapting to changes in processes or workflows.
• Shift Timings:

• This role offers both full-time and part-time shifts to accommodate a variety of schedules, including flexible hours for individuals looking for work-life balance.
• Shifts may include evenings, weekends, or holidays, depending on the business needs.

Requirements:

• Educational Qualification: A minimum of a high school diploma or equivalent. Bachelor's degree is a plus.
• Communication Skills: Excellent written communication skills with a strong command of English (fluency in other languages is an added advantage).
• Technical Skills: Basic knowledge of computer applications, familiarity with chat platforms, CRM systems, and multitasking abilities.
• Experience: While prior experience in BPO/non-voice chat support is preferred, it is not mandatory. Freshers with strong communication skills are welcome to apply.
• Availability: Must be able to work flexible hours, including weekends and holidays, based on shift requirements.
• Soft Skills: Strong attention to detail, ability to handle pressure, patience, adaptability, and a customer-centric approach.

Benefits:

• Competitive salary and performance-based incentives.
• Work-from-home opportunities (if applicable).
• Professional growth and learning opportunities through ongoing training programs.
• Health insurance and other employee benefits based on the companys policies.

This role is ideal for individuals seeking a career in customer service, with an emphasis on communication and problem-solving. If you enjoy helping others and have the ability to work independently in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Tensoten Services