Job Description

The Role Responsibilities

• Working closely with the Head, Transformation, Technology & Operations (TTO) Communication & Engagement (C&E) and the Leads, TTO C&E, this role will be part of a central team that reports to the TTO Chief of Staff, with an additional matrix reporting to the Global Head of TTO Communications, Change and Innovation.
• The role will lead the TTO C&E Delivery team to provide centralised communications services in support of the TTO domains, and in alignment with the TTO communication strategy and approach.
• The TTO C&E Delivery team will also act as a Centre of Excellence (CoE) for Content Development, Event Management, Channel Management and Creative Design. Additionally, the Lead, TTO C&E Delivery will be responsible for driving standardised communications processes and analytics for TTO C&E.

Strategy

• Provide leadership and oversight to manage the TTO C&E Delivery team responsible for providing centralised communications services\xe2\x80\x94in support of the broader TTO C&E team and TTO Corporate Affairs, Brand & Marketing (CABM).
• Standardise and streamline communications processes across the TTO C&E team (for example: approvals processes, awards etc.) and ensure best practices are implemented.
• Provide strategic and tactical communications advice and support to stakeholders; Head, TTO C&E; and TTO CABM.
• Measure the success of communications using insights and analytics and adjust approach to meet organisational objectives.
• Awareness and understanding of the Group\xe2\x80\x99s business strategy and model appropriate to the role.

Business

• Responsibly manage budgets and vendors as required for domain communication initiatives.
• Proactively engage and work with internal stakeholders within Group, Business or Region domains for TTO.

Manage the overall prioritisation of tasks for the C&E Delivery team. This could include the following centralised communications services:

• Content development for example: newsletters, thought leadership blogs, videos, podcasts, messaging documents and scripts, Q&A / FAQ materials, PowerPoint presentations, as well as messaging for executive platforms both internally (Town Halls) and externally (Speaking Engagements and Social Media) etc.
• Event management for example: end to end management as well as tactical support such as setting up and sending event invitations and tracking attendance.
• Channel Management for example: configure intranet pages / spaces and lay out content based on requirements, platform standards and brand guidelines. Publish and format pages, blog posts, videos and other documents for necessary internal channels. Additionally, update and maintain Distribution Lists.
• Creative Design for example: design graphics and create videos as required to support domain strategic priorities and S25.

Processes

• Accountable to risk control owners and / or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite and building a culture of good conduct.

People & Talent

• Lead a small team to support the delivery of internal and some external communication activities.
• Manage workload and tasks to ensure capacity and that the team delivers on time and meets expectations.
• Build a team culture that values collaboration and cross-team ways of working\xe2\x80\x94a team with members that connect dots and think horizontally rather than within the team\xe2\x80\x99s vertical.
• Ensure team members have internal communications channels best practices knowledge.
• Provide effective supervision to team members to mitigate any risks.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.

Risk Management

• Identify, report, and escalate issues, risks, business intelligence to leadership.

Governance

• Apply the corporate brand standards consistently across all online and creative services, ensuring compliance with CABM guidelines.
• Ensure that tone of voice, messaging, and behaviours are aligned with the corporate narrative when we engage and communicate internally and externally.

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• TTO Management Team
• TTO Communication & Engagement
• TTO CABM and other CABM teams
• Group, Client and / or Region functions
• Business and Function communications teams
• Other Digital Channels team members
• Story Lab

Other Responsibilities

• Serve on communications related working groups and committees as needed.
• Take on special assignments to support TTO C&E and TTO CABM priorities as needed.

Our Ideal Candidate

• We are seeking a dynamic and resourceful self-starter who can hit the ground running, and who thrives in fast paced environments.
• 10+ years of solid corporate communications, internal / executive communications and / or public relations experience within a major corporate.
• Exceptional content creation and writing skills and has a clear understanding of how Communications and business functions should work together.
• Experience with managing projects and tasks for others, as well as an understanding of corporate communications, digital content and social media best practices.
• Experience managing people.
• Sharp attention to detail.
• Data-driven approach to driving business decisions.
• Ability to work in high-pressure environments and meet required deadlines.
• Ability to develop effective and collaborative working relationships.
• Strong emphasis on multi-tasking and the ability to prioritise workload while managing multiple stakeholders across multiple locations.
• Excellent verbal communication skills and flexibility to work in high-pressure environments.
• You have a strong drive to succeed (i.e. willing to roll-up your sleeves to drive success). Additionally, you are solutions-focused as well as have the ability to execute tactically with minimum supervision and guidance across a geographically dispersed team.
• Able to exercise discretion when presented with sensitive information or confidential issues.
• Bachelor\xe2\x80\x99s degree in Communications, Journalism, Marketing or similar.

Role Specific Technical Competencies

• Effective Communications
• Organisational Communications
• Written Communications
• Consulting
• Establishing and Maintaining Trust
• Planning: Tactical, Strategic
• Data Gathering and Analysis
• Business Ethics
• Manage Change

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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