Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity


Our purpose, at EY, is building a better working world. The Operations Management CoE within EY GDS is a dynamic and multi-offering function consisting of more than 300 employees across India, the Philippines and Poland with six global support centers. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations, go-to-market enablers and business enablement, the Operations Management CoE continually supports EY's growth endeavors. Our work aims to help reinforce our purpose of building a better working world for our people, our customers and communities.

Role summary


As a {role title}, you will be given a chance to build a career as unique as you are with global scale, support, inclusive culture and technology practices. You will work closely with business leaders across the world, provide your unique voice and perspective, and help cultivate knowledge, insights and best practices for delivering exceptional client service and marketplace wins. Your core focus will be to work with stakeholders on embedded roles to enable business decisions by leveraging data analytics and reporting.

Your key responsibilities

• Provide senior leadership with actionable data insights to plan and invest in high-growth areas.
• Prepare dashboards and reports that communicate critical business indicators.
• Curate reports that provide a holistic view of business pipeline and revenue.
• Aggregate insightful data by sourcing the required information from internal and external sources.
• Manage content for client databases, websites and SharePoint site.
• Identify existing processes for refinement using digital platforms, automation tools and analytics.

Skills and attributes for success

• Stakeholder management and project handling:
• Understand stakeholder requirements based on business context.
• Manage and support initiatives, clarify objectives, priorities, scope changes and timelines.
• Collaborate with opportunity and data owners to ensure sales, pipeline and revenue data hygiene.
• Develop and facilitate end-to-end network meetings for the senior leadership.
• Coordinate projects, initiatives, campaigns and network events.
• Collaborate, support leadership networks and adapt to various social styles.

Soft skills:

• Ability to articulate concisely with an exceptional attention to detail.
• Capability to resolve issues independently and in a team.
• Challenge insightfully, and propose credible solutions.
• Enjoy a team-based environment and respect others' opinions.
• Willingness to learn new tools, technology, global developments and processes.
• Create strong and positive rapport with leadership as well as the team members.

Leadership and people management:

• Take ownership and demonstrate self-sufficiency
• Demonstrate strong operational acumen to create impactful relationships with Senior leadership
• Suggest, develop and provide solutions based on actionable analytics
• Work in a dynamic environment with proven ability to multitask and prioritize effectively
• Ability to coordinate projects, initiatives, campaigns and network events
• Review, update and validate critical links by collaborating with local teams
• Work in a dynamic and flexible environment with proven ability to multitask and prioritize effectively

To qualify for the role, you must have

Educational qualification

• Graduate or post-graduate degree

Job qualification

• MS Office -- Demonstrated expert level experience in MS Office (Word, Excel & PowerPoint)
• Expert/ Intermediate level experience in Power BI
• Expert/ Intermediate level experience in Alteryx
• Expert/ Intermediate level experience in Power Query, PowerApps and Power Automate
• SharePoint Management
• Strong Knowledge of Alteryx, Power BI, PowerApps and Power Automate
• Understanding of ARD/ MDM, Factiva, OneSource, Company Infogator, BoardEx

Experience

• 5+ years of hands-on experience in a fast-paced global environment
• Experience of interacting with geographically dispersed professionals strongly preferred
• Extensive reporting experience, knowledge of standard metrics and KPIs
• Understanding of business research or data interpretation and analysis concepts
• Understanding of Project Management concepts and experience working on non-IT projects
• Professional services industry experience, or internal or external client-serving experience preferred

What we offer


EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you : We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You'll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world





EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.





Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.



Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.