Job Description

Company Description"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Responsibilities:

• Demonstrates Fairmont\'s ServicePlus Standards in all interactions
• Ensures that the standards of Fairmont Hotels & Resorts are maintained and highly implemented
• Supervises, coordinates and gives directions to the entire Team of Colleagues in very efficient and correct manner.
• To promote good relationship to the guests and Colleagues
• Control and analyzes the level on;
• Quality of Service
• Guest Satisfaction
• Employees Satisfaction
• Operating Equipments
• Grooming Standards
• Updating all Colleague Logs/ Files
• Participate in service as necessary in accordance with Restaurant/Bar needs
• Ensure hotel grooming and personal appearance standard are met
• Control stocks for daily use in the restaurant to ensure service requirement of the Cascades/Bridges are met
• Control breakage, waste and spoilage
• Ensuring Safe and Healthy work environment for all the Guests and the Colleagues
• Conduct all Administrative work required
• Maintaining the Lobby Bar\'s cleanliness as well as ensuring all maintenance needs is looked after.
• Checking of expiry dates and non-dated products on daily basis
• Schedules Guest Reservations and arranges for private function or special party
• Checked opening and closing duties assigned to all the colleague
• Maintain log book on day to day bases
• Conduct shift briefing
• Performs job related duties and special project assigned
• Ensure that Lobby Bar maintains high quality service standards
• Performs daily checks on staffing level, quality control, maintenance, cleanliness
• Ensure that the unique services of the Lobby Bar are well maintained e.g. by doing table checks
• Updating the Communication Board
• Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.
• Make sure that all open food and beverage items are dated and covered.
• Follows Hotel\'s telephone etiquette standards
• Follows Occupational Health & Safety regulations
• Reports suspicious people, parcels, and behaviors to Security
• Ensures adherence to Fairmont\'s Code of Ethics

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Must be guest-oriented and colleague oriented ,have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours.
• Must be computer literate and analytical

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