Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Scope and Objectives


This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto.

Key Roles and responsibilities

• Create new ideas of beverage concepts under the leadership of head mixologist
• Ensure smooth running bar operation with high level of skilled in creating alcoholic and non-alcoholic beverages to all guests
• Follow beverage training program for each concept
• Administer purchasing and receiving alcoholic and non-alcoholic beverages
• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriates garnishes
• Anticipate and service of guests' requirements at all times
• Keep ahead of industry trends, create and implement new revolutionary standards
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Attend all necessary briefings and training sessions as instructed by the Manager
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance
• Ensure all hotel property and facilities are maintained an in an optimal working order
• Assist with collecting information for the monthly P&L review
• Records and reports Glitch incidents with integrity and transparency
• He/she is responsible in linking all facets of service, cuisine and entertainment
• In charge of training, grooming.
• All hotel standards to be exceeded at all times



Qualifications

• Proficient in English
• A Degree/ Diploma in Hospitality or equivalent considered an asset
• Experience with cocktail batching an asset
• At least 2 years bartending experience in a similar environment
• Impeccable wine, beer and classic cocktail knowledge
• Passion for food, beverage and providing excellent customer service
• Ability to multi-task and be a strong lounge server
• Strong oral and written communication skills
• Ability to stand for long periods of time and able to lift and move beer kegs, liquor and wine boxes