Job Description

Job Summary:

We are looking for a MIS Executive to oversee and guide a team responsible for delivering exceptional service and support. In this role, you will ensure efficient service delivery, drive process improvements, and maintain customer satisfaction. Your leadership will inspire the team to consistently achieve high performance and deliver a seamless customer experience.

Responsibilities:

• Manage a team of service representatives, ensuring timely and effective handling of all service requests.
• Assign and prioritize service tasks, ensuring workloads are distributed equitably and completed on time.
• Monitor team performance, providing coaching, feedback, and support to maintain high service quality standards.
• Ensure zero-backlog for service requests and unresolved customer issues.
• Maintain a zero-unmanaged-request policy, ensuring all queries are addressed promptly.
• Develop strategies to improve team efficiency and enhance customer satisfaction metrics.
• Conduct regular training sessions to keep the team updated on best practices and product knowledge.

Qualifications:

• Proven experience in managing service teams or similar leadership roles.
• Strong understanding of customer service processes and CRM systems.
• Excellent communication, problem-solving, and leadership skills.
• Ability to manage priorities effectively in a dynamic environment.
• Proficiency in using service management tools and analytics software.

Key Performance Indicators (KPIs):

• MS-Excel (Pivot table and V-look up)
• SAP Experience and Knowledge.
• Microsoft Power BI

Job Type: Full-time

Pay: ?280,000.00 - ?480,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Preferred)

Work Location: In person