About our company"Watch Your Health India Pvt Ltd". is an Insur Tech/Health Tech company who enable andempower its partners to engage with their clients through smart technology to providecondition management and chronic care management such as Diabetes, Heart care,Thyroid, Mental wellness, Obesity, Blood pressure, Sleep, Diet and Nutrition.We provide Digital Health Risk Assessments, Doctor's chat, webinar, Health expert chat,digital Health coach, blogs and articles.ICICI Lombard General Insurance Company Limited is a general insurance company in India. It is engaged in general insurance, reinsurance, insurance claims management and investment management.We are seeking a meticulous and customer-oriented MIS Executive to join our team. The ideal candidate will possess a comprehensive understanding of company policies and procedures, as well as the ability to assist customers with policy-related inquiries. The MIS Executive will also be responsible for diagnosing and resolving technical, pharmaceutical, and diagnostic errors effectively.Responsibilities:-Policy Assistance:- Assist customers in understanding and adding policies.- Provide guidance and clarification on policy-related queries.Technical Error Handling:- Analyze technical errors and transfer them to the appropriate department for resolution.Pharmaceutical Error Resolution:- Address medication-related inquiries and concerns.- Provide guidance on medication doubts and issuesDiagnosis Error Management:- Handle location discrepancies and doctor availability issues.- Process reimbursement requests efficiently.Dashboard Maintenance:- Develop and maintain weekly dashboards for reporting purposes.Microsoft Outlook and Excel:- Proficient in Microsoft Outlook for effective communication.- Regular maintenance and advanced usage of Excel for data management and analysis.Customer Query Handling:- Address customer queries promptly via calls, face-to-face interactions, and emails.- Ensure timely and accurate responses to customer inquiries.Requirements and skills:-- Bachelor's degree in Business Administration, Information Systems, or related field.- Proven experience in a similar role, preferably in the insurance or healthcare sector.- Strong knowledge of company policies and procedures.- Proficiency in Microsoft Office Suite, particularly Outlook and Excel.Excellent analytical and problem-solving skills.- Exceptional communication skills, both verbal and written.- Ability to multitask and prioritize tasks effectively.- Customer-focused with a strong attention to detail.Working Days : Monday - SaturdayTimings : 9:30am - 6:30pmHere are three key resources :Website: Watch Your HealthPresentation: WYH PresentationLatest News: Watch Your Health looks to improve health of policyholdersContact PersonDiksha Vasukar - 9653152183Job Type: Full-timePay: \xe2\x82\xb915,000.00 - \xe2\x82\xb920,000.00 per monthBenefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Work Location: In person