Exposure to Advance excel & must have experience on SAPMaintaining all Data & MIS Reports.Undertake customer surveys, consultation, exit surveys and elicit feedback on service in order to improve service delivery. Challenge current methods of service delivery and identify, recommend and implement improvement. Maintain MIS, network element and MDF as per standard. Random Auditing (for Broadband Connections). Rectifying the fault in RSU and DLC. CAF Flow activities on Lotus Notes within 100% SLA (Service Line Agreement). Maintaining daily records of activities done in RSU
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