Job Description

• Manage and maintain the company's Management Information Systems, including ERP, CRM, and other business-critical software.
• Ensure systems are functioning efficiently, meet business requirements, and comply with internal security policies.
• Monitor system performance, troubleshoot issues, and ensure quick resolution.
• Collect, analyze, and interpret data from various sources to provide meaningful reports and insights to stakeholders.
• Develop and deliver periodic reports on operational metrics, performance, and KPIs.
• Design and implement data visualization tools and dashboards to communicate findings to management.
• Work with department heads to identify process inefficiencies and recommend technology solutions.
• Collaborate with other IT teams to develop, test, and implement process improvements and system upgrades.
• Assist in the integration of new software or hardware systems into existing infrastructures.
• Provide technical support to users, assisting with troubleshooting and resolving system-related issues.
• Conduct training sessions for staff to ensure they understand how to use MIS tools effectively.
• Document system procedures, user manuals, and FAQs to facilitate self-service support.
• Participate in the planning, execution, and management of IT-related projects, ensuring they meet deadlines and stay within budget.
• Lead or coordinate MIS-related projects such as system upgrades, migrations, or new software implementations.
• Ensure that all systems and data are secure and comply with relevant industry standards and regulations (e.g., GDPR, HIPAA).
• Monitor and maintain backup and disaster recovery systems for critical business data.
• Regularly review access controls and user permissions to prevent unauthorized access.
• Liaise with cross-functional teams, including IT, Finance, HR, and Operations, to ensure seamless information flow and system interoperability.
• Provide feedback to leadership on the performance of current systems and suggest enhancements.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

• Day shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• MIS: 2 years (Required)

Work Location: In person