- Providing first level contact and convey resolutions to customer issues- Properly escalating unresolved queries to the next level of support- Tracking, routing and redirecting problems to correct resources- Update customer data and produce activity reports- Arranging courier pick -up for the customers- Follow up with customers, provide feedback and see problems through to resolution- Utilise excellent customer service skills and exceed customers\' expectations- Ensure proper recording, documentation and closure- Recommended procedure modifications or improvements- Preserve and grow your knowledge of help desk procedures, products and services (ref:updazz.com)
updazz .com
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