Milagrow Manager Service (2 6 Yrs) Gurgaon (after Sales/customer Service)
Job Description
Develop and implement customer service policies and proceduresDefine and communicate customer service standardsReview and assess customer service contractsOversee the achievement and maintenance of agreed customer service levels and standardsDirect the daily operations of the customer service teamPlan, prioritize and delegate work tasks to ensure proper functioning of the departmentEnsure the necessary resources and tools are available for quality customer service deliveryReview customer complaintsTrack customer complaint resolutionHandle complex and escalated customer service issuesMonitor accuracy of reporting and data base informationAnalyze relevant data to determine customer service outputsIdentify and implement strategies to improve quality of service, productivity and profitabilityLiaise with company management to support and implement growth strategiesCo-ordinate and manage customer service projects and initiativesEnsure budget requirements are metEvaluate and performance manage staffIdentify and address staff training and coaching needsTrain the service personnel time to time on new procedures implemented (ref:updazz.com)
updazz .com
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3463076
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGurgaon, Haryana, India
-
EducationNot mentioned
-
ExperienceYear