Job Description

OverviewWe are looking for a highly skilled **Level 2 Operations Support Specialist** with expertise in **Oracle AIA, OSM, UIM, BRM**, **Linux**, and **WebLogic** to join our support team. The candidate will be responsible for providing technical support, monitoring, and maintenance for Oracles communications stack in a production environment. You will act as a key player in troubleshooting incidents, managing system operations, and ensuring high availability of critical applications.Responsibilities

• **3+ years** of experience in **Level 2 operations support** for Oracle Communications Suite products, including **AIA, OSM, UIM, and BRM**.
• **Strong experience with Linux** system administration, including process management, system monitoring, and basic networking.
• Experience supporting **Oracle WebLogic Server**, including deployments, troubleshooting, and performance tuning.
• Knowledge of **Oracle AIA (Application Integration Architecture)**, **Oracle OSM (Order and Service Management)** , **Oracle UIM (Unified Inventory Management)** including basic integration troubleshooting and monitoring.
• **Oracle BRM (Billing and Revenue Management)**: ability to troubleshoot, and product configuration issues.
• Experience with **shell scripting** or other automation tools (e.g., Python, Bash) for automating routine operational tasks.
• Familiarity with **monitoring tools** such as Nagios, Grafana, or similar.
• Strong problem-solving skills and the ability to analyze complex systems to quickly pinpoint root causes.
• Excellent communication skills to collaborate with both technical and non-technical teams.

• **Oracle WebLogic Certified Administrator** or other relevant certifications.
• Knowledge of **Oracle SOA Suite** and **BPEL processes**.
• Familiarity with **Oracle Cloud** or **AWS** for hosting Oracle applications.
• Basic understanding of **DevOps** practices and tools (e.g., Jenkins, Docker, Ansible).
• Experience with Oracle **Database** for basic database queries and performance troubleshooting.

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