Job Description

• Addressing technical issues and queries.
• Identifying and diagnosing technical problems by using troubleshooting tools.
• Resolving issues or escalating them to higher-level when necessary.
• Maintaining detailed records of customer, issues, and resolutions for future reference.
• Keeping up-to-date with the latest products, features, and services to provide accurate information.
• Gathering feedback from customers to improve service quality and product offerings.
• Using support tools and software to track and manage technical issues.
• Assist in troubleshooting and resolving issues, such as problems with customization, delivery issues, or technical errors.
• Work closely with the development, design, and marketing teams to address customer issues and implement improvements.
• Ensure that customer issues are resolved to their satisfaction and follow up to confirm that the solutions provided are effective.
• Strive to enhance the overall customer experience by providing timely and professional support.
• Maintain records of support requests, issue resolutions, and customer interactions.
• Ensure that all customer data is handled in compliance with relevant data protection regulations and organizational policies.
• Follow best practices to maintain the security and integrity
• Manage wats app delivery, RSVP, QR Code generating process.
• Software management, website updation

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Experience:

• total work: 1 year (Preferred)
• Microsoft Excel: 1 year (Required)

Work Location: In person