Job Description

Home - thyssenkrupp Materials Services (thyssenkrupp-materials-services.com) Experience in Microsoft Dynamics 365 Applications, .Net and Azure Technologies Worked on latest version of Dynamics 365 - CE Modules - Sales and Marketing Support in user licenses, security model access, storage capacity, instance updates and user training Provide end-to-end support for Dynamics 365 CE Apps, including configuration, testing, deployment and ongoing maintenance and support. Ensure all support calls are effectively managed with minimum disruption to the client. Responsible to log incident calls using the Call Logging system like ServiceNow Provide prompt and professional 1st and 2nd Level Support to the Customers base according to SLA and support contracts. Support issues are responded to and resolved to plan and/or within agreed SLAs. Provide regular feedback to customers regarding the progress of support call status. Test own allocated D365 CE developments/fixes before delivering to customers. Strong knowledge in CRM OOB Customizations, Configurations, Plug-in s, designing Power Apps, working with Power Automate, Azure Functions and Azure Logic Apps. Strong knowledge in Client-side scripting and working with developer and data migration tools. Knowledge of XRM toolbox, PowerShell scripting and other power tools. Support in user licenses, security model access, storage capacity, instance updates, system hygiene and user training Knowledge of Azure DevOps CI/CD pipelines for CRM solution deployments 6-8 Years of relevant support and consultancy At least 3 years to 6 years of CE consulting experience - Microsoft Dynamics 365 CE online Experience in Microsoft Dynamics 365 Applications, .Net and Azure Technologies Worked on latest version of Dynamics 365 - CE Modules - Sales and Marketing Strong knowledge in CRM OOB Customizations, Configurations, data import export, reporting and dashboards. Knowledge of Plug-ins C#, Custom Workflows, actions development using C#, JavaScript, and Web Api. Knowledge of Dataverse and Power platform tools-Power Automate, Power Apps- model driven and canvas app. Knowledge of Azure Services- Azure Active directory, Logic App, Azure Functions Knowledge of XRM toolbox and any other debugging tools Support in user licenses, security model access, storage capacity, instance updates and user training Knowledge of Azure DevOps CI/CD pipelines for CRM solution deployments Worked in European time zone. Experience of supporting at least 3 years of an end-to-end CE implementation Exposure to manufacturing industry and GDPR preferable Exposure to global rollouts and hyper care activities Client facing, flexible, excellent presentation and communication skills. Microsoft CE certifications -Good to have. Knowledge of German Language- Good to Have University degree preferably in Computer Science, Information Science Work Location; Thane (Mumbai)

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