Job Description

Company DescriptionUpwork is the world's largest marketplace and we support businesses connecting them with independent talent from all across the globe.One of our clients; an American multinational technology company, is in search of a M365 Technical Advisor with expertise in migrations.In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.You would receive technical support requests-tickets from customers who subscribed to a Microsoft 365 trial during the trial phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues.Additionally, you will approach the customer to get insight on the purpose of subscribing to a trial, the customer personal or business needs in order to help customer start using all workloads and products acquired with the ultimate goal of bringing the customer to a perpetual subscription, to increase workload usage and to increase number of licenses consumed by the Small Business.

• Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools.
• These questions will come through chats and phone calls.
• The ticket needs will vary depending on the request; they typically include questions surrounding the adminxe2x80x99s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set. Candidates must have Windows 10 Pro (with the latest updates installed) on their device, a work environment conducive to the job (with internet speeds of 25 Mbps or greater thatxe2x80x99s not in a shared location), a microphone/headset with noise cancellation system, webcam capability and must be available immediately.
• Wexe2x80x99re looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture and have familiarity with technical support. The candidate should demonstrate technical drive, relationship-building to create, reinforce, motivate, and guide customers, fellow freelancers, and partners.

Qualifications

• Advisory or technical implementation experience
• Strong consultative skills in a Microsoft 365 environment
• MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
• RAVE experience (a plus but not required)

Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):Dedicated Laptop or PC: For this project, with no additional work or personal software installed. The machine must not be joined to another companyxe2x80x99s domain or managed by any remote management.ORA laptop/PC with DUAL boot:Boot 1: Personal and work partition.Boot 2: Environment dedicated to the project.Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).Memory: Minimum of 16GB RAMProcessor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.Module: Trusted Platform Module (TPM) 2.0 version is required.Storage: Minimum of 160GB SSD with 64 GB free space for the partition.Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.Internet Speed: Minimum of 50 Mbps upload/download speed.Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolutionAdditional Information

• Fortune 500 Client
• Competitive Pay
• Remote Work

All your information will be kept confidential according to EEO guidelines.

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