Job Description

Job Title: Technical Support Executive
Location: Mohali
Shift: 1.30 To 9.30 PM
Reports To: IT Support Manager

Job Summary:
We are seeking a highly skilled and customer-focused Technical Support Executive to join our dynamic IT support team. The ideal candidate will possess strong troubleshooting abilities, experience with ticketing systems, and a proven track record of supporting international clients. Proficiency in Microsoft 365 is a must. This role requires excellent communication skills and a proactive approach to resolving technical issues efficiently.

Key Responsibilities:

• Troubleshooting: Diagnose and resolve hardware, software, and network issues for end-users with minimal downtime.
• Ticket Management: Handle support tickets using a ticketing system, ensuring timely updates, resolution, and escalation when necessary.
• Client Interaction: Provide technical support to international clients, maintaining high standards of professionalism and customer service.
• Microsoft 365 Support: Install, configure, and troubleshoot Microsoft 365 applications, including Teams, Outlook, and SharePoint.
• System Maintenance: Monitor and maintain systems, ensuring optimal performance and security compliance.
• Documentation: Maintain accurate documentation of issues, solutions, and processes to enhance knowledge sharing within the team.
• Collaboration: Work closely with other departments to address and resolve technical challenges impacting business operations.

Key Skills and Qualifications:

• Technical Expertise: Proficiency in troubleshooting software, hardware, and network-related issues.
• Ticketing Systems: Hands-on experience with ticketing platforms (e.g., Zendesk, Freshdesk, or equivalent).
• Microsoft 365: Strong knowledge of Microsoft 365 suite and related troubleshooting.
• International Client Handling: Experience working with clients across different time zones and cultural contexts.
• Communication Skills: Excellent verbal and written communication skills in English.
• Customer Service: A customer-first approach with the ability to handle queries and complaints professionally.
• Certifications (Preferred): Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or ITIL Foundation.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and skill enhancement.
• A collaborative and inclusive work environment.

Preferred Experience:

• Minimum of 2 years in a technical support role.
• Experience in a B2B environment is a plus.

Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person