MICE Operations JD: Industry Type: Travel & Tourism
Role Category: Operations Support & Corporate & Group Travel Job highlight The ideal candidate will have a minimum of 3 years and more of experience in the travel industry and a proven track record in MICE Operation and customer service. Ensure guests are well informed and supported throughout their travel experience What you will do Job description 1. Overseeing the planning, coordination, and execution of MICE tours to ensure seamless operations. This includes managing group visas, air tickets, hotels, rooming, etc. 2. Identifying areas for improvement in operations processes and procedures and implementing measures to continuously improve the efficiency and effectiveness of MICE tour operations. 3. Managing relationships with vendors, such as hotels, transportation providers, activity operators, giveaways vendor, airline ticketing team, visa team, etc. to ensure that they meet quality standards and deliver services as per agreed-upon terms. 4. Ensuring that all services provided to customers meet or exceed quality standards. This includes developing and implementing quality control procedures, conducting regular inspections, and resolving any quality-related issues. 5. Developing and managing budgets for MICE tours and ensuring that costs are controlled within the approved budget. This includes identifying areas where cost savings can be achieved and implementing cost-saving measures. 6. Leading and managing a team of operations professionals. This includes setting goals, providing coaching and feedback, handling crises situations and ensuring that team members have the resources and support they need to succeed. Skills required: \xc2\xb7 Excellent customer service and interpersonal skills, with the ability to build rapport and maintain positive client relationships. \xc2\xb7 Exceptional communication skills, both written and verbal, with attention to detail and the ability to explain complex travel information clearly. \xc2\xb7 Proven track record of building and managing successful corporate partnerships. \xc2\xb7 Excellent communication and leadership skills. \xc2\xb7 Proactive working with the ability to drive results. Job Type: Full-time Pay: \xe2\x82\xb940,000.00 - \xe2\x82\xb970,000.00 per month Schedule:

• Day shift

Experience:

• total work in travel industry: 5 years (Required)

Work Location: In person