Job Description

Role Responsibilities Strategy Technology Management team is looking for an experienced tech support manager to propel Tech Management as a brand through consistent messaging and strategy. A self-motivated individual with experience handling both operational metrics and internal / external business stakeholders. To coordinate with the creation, review and implementation of policies and procedures established by the group that regulates the Bank. Apply and interpret audit & compliance requirements for various functions across Tech Management, GBS. Need to interact with internal / external auditors on matters related to audits of the organisation\'s internal controls, and assess potential fraud activity, plus develop fraud detection tools. Leverage global expertise and assets to identify, recommend, develop, implement, and support optimal technology solutions in line with the Bank&rsquos strategic vision. Ensure effective delivery of IT services to the users Ensure compliance with group IT policies and procedures. This role will enjoy a dynamic environment, operating with a degree of autonomy and the challenge of broad responsibility. Applicants seeking a long-term relationship will get first consideration. Business Ensure that management of all IT services to the users across GBS IN are continually improving towards best practice with respect to cost, quality and service. Review business requirements recommend strategic and operational plans / roadmaps for IT services ensuring alignment with GBS infrastructure and operations. Provide thought leadership, drive development of GBS Technology roadmaps to support ongoing digital transformation with the aim of enhancing our end user experience. Support the group technology framework and technology initiatives that support the efficient and flexible delivery of technology services to the business users. Participate in developing and managing the relationship between IT and relevant business stakeholders. Processes Closely monitor the daily management of all IT systems and services including Networks, Telephony, Video-teleconferencing, Security, Servers, Workstations, Storage, Backup & Disaster Recovery, support, and co-ordination of third-party vendors. Active management of crisis situations and incident resolution, including liaison with global technology teams and/or third-party vendors. Ensure delivery of effective IT operations to the business across GBS. Lead in planning and executing business transition and migrations, system implementations to deliver effective outcomes. Ensure effective Stakeholder communication and reporting on all projects and initiatives Work collaboratively with project teams and key stakeholders in an organised and effective manner Identify IT security issues and drive mitigation plans, including participation in global security initiatives and response plans Provide Service reporting to Senior Stakeholders on the technology systems, initiatives and services status related to respective business units / GBS hubs. People & Talent To be successful in this role, be a team player, adaptable and someone who is comfortable rolling your sleeves up but at the same time seeing the bigger picture and be able to effectively communicate at all organisational levels. Risk Management Ensure effective delivery of IT services to the users Ensure compliance with group IT policies and procedures. Review Disaster Recovery plans, including implementing procedures, plans and security. Oversee the ongoing maintenance and support of all infrastructure technology, applications and services. Provide customised technology solutions to ensure all regional and global statutory and regulatory requirements are met Governance Ensure that management of all IT services to the users across GBS are continually improving towards best practice with respect to cost, quality and service. Lead the implementation of global IT policies, procedures, and best practices within respective Business units. Defining any functional aspects of these to enhance the IT infrastructure resiliency, service offering, quality and availability Regulatory & Business Conduct Display exemplary conduct and live by the . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Tech Management MT(GBS, Global) Other Internal Partners(EUS, Network, Voice etc.,) CIOs / COOs, Delivery Heads, Business / Domain heads and TS Teams TTO, Governance & Change - Risk & Control, Technology Governance & Assurance Our Ideal Candidate Qualifications Graduate (Engineering Pref.) / Postgraduate or equivalent degree - Full time Good understanding on implementation of IT policies, procedures, and best practices across for Shared Service centres and exposure to the global IT operations contributing to continuous improvement will be an advantage. Proven track record of understanding and managing operational metrics. Fluent in written and spoken English Good Presentation/PPT skills will be an advantage Product/Project Management Experience Experience in managing stakeholders Can work in high functioning environment Self-starter with initiative and drive Motivated to rapidly learn new skills Meticulous on quality take pride of your work Excellent planning and organization skills Craves receiving feedback and constructive criticism Certification on Operational Risk Management, Risk and Compliance or Audit Management. Agile / Scrum certification Role Specific Competencies MS Office(especially PPT, Excel, outlook etc.,) Collaborative Tools(MS Teams, Skype, BlueJeans etc.,) Remedy / ServiceNow Agile / Scrum About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

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