Job Description

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.
Job Overview:
This role will be responsible for overseeing the planning, design, implementation, and maintenance of Fortrea' s M365/Messaging Services. It will play a critical role in ensuring the delivery of high-quality M365 suite of services to support the organization's operations and strategic objectives. The ideal candidate will possess strong expertise on M365/On-Prem Exchange/ Collaboration tools and a proven track record of successfully operating within a managed services driven operating model.
Summary of Responsibilities:• Leads programs to develop, maintain and govern M365 platform services across the organization.

• Create architectural approaches for Messaging service and implementation.

• Provide architectural governance and oversight over MSP supplied solutions.

• Provide in-depth M365 & Exchange On-prem subject matter expertise and guidance to executive management as well as other stakeholders responsible for the positioning, planning, and delivery of Messaging services.

• Deep understanding and hands-on experience with M365 at an Enterprise level.

• Develop road map for the organization - short term and long-term Plan, aligned to business requirements and goals for the organization.

• Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring timely resolution and minimal disruption to business operations.

• Work with the MSP and Vendors to ensure that all parties understand the technical implications of changes that may be required in the solution as per business changing requirements.


Qualifications (Minimum Required):• Bachelor's degree in information technology, computer science, or related fields.
• M365 Certified.


Experience (Minimum Required):• Minimum 12 years of relevant experience in the production and design of Messaging/M365 Solutions, including requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.

• Experience with administration of Microsoft Exchange On-Prem/Online, Teams, OneDrive, SharePoint Online, Azure Active Directory.

• Expertise with Email Authentication (DMARC, SPF, DKIM), Email Security and Information Protection.

• Experience in Exchange Server Build, Cross forest Mailbox move, Hybrid setup with M365, Mailbox migration to M365 Exchange online, Tenant to Tenant Mailbox, OneDrive and Teams Migration.

• Working Knowledge of Proofpoint Email security solution, Identity Management Services, M365 Compliance & Security.

• Ability to Strategize and Simplify Messaging services landscape with focus on continuous improvement of service and enhancing user experience.

• Exceptional written and verbal communication and interpersonal skills.

• Demonstrated ability to partner with business stakeholders and navigate across conflicting priorities to balance critical tactical and strategic needs.

• Self-directed, self-motivated, and driven who can fill in the gaps as to what is needed, and to drive expected results.


Preferred Qualifications Include:• Bachelor's degree in computer science, Computer Engineering, or related fields.
• M365 Certified Architect.
• Experience in the Pharma/CRO/Life Sciences space.


#FutureOfTech
Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.
Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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