Merchant Services Me Relationship Officer Retail Ro Coimbatore

Year    Coimbatore, Tamil Nadu, India

Job Description


Group Company: HDFC Bank Limited

Designation: Merchant Services-ME Relationship Officer - Retail RO (152_544_100157)

Office Location: Gandhipuram, Gandhipuram

Position description:

Merchant Services-ME Relationship Officer - Retail RO

Primary Responsibilities:

  • Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned.
  • Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition
  • maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.
  • Retail Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
  • To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.
  • To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio
  • Basis expansions by the existing merchants (New outlet/New business line), self-employed segments, existing customer leads.
  • To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmark
  • Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc
  • The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
  • Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
  • Visit the customer\'s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).
  • Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.
Additional Responsibilities:
  • Cross Sell - CC , CASA , Asset, TPP etc.
Reporting Team
  • Reporting Designation:
  • Reporting Department:
Educational qualifications preferred
  • Category: Bachelor\'s Degree
  • Field specialization: Commerce
  • Degree:
  • Academic score: Pass
  • Institution tier: Any
Required Certification/s:

NA

Required Training/s:

Basic product and process training

Required work experience
  • Industry: Banking preferred - but not a constraint
  • Role: Any
  • Years of experience: 0 to 3
Key Performance Indicators:

Sales Profile

Required Competencies:

Flair for sales and go getter attitude, Good Communication skills, tech savvy

Required Knowledge:

Basic computer and mobile applications knowledge.

Required Skills:

Good communication and interpersonal skills, Time management, disciplined sales approach

Required abilities
  • Physical: Sales call and field visits.
  • Other:
Work Environment Details:

Specific requirements
  • Travel: Local travel for customer meetings
  • Vehicle: Preferred(At least two wheeler)
  • Work Permit: NA
Other details
  • Pay Rate: As per industry norms and labour laws
  • Contract Types: Permanent
  • Time Constraints: None
  • Compliance Related: As per Bank`s laid down policies
  • Union Affiliation: NA

HDFC Bank

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Job Detail

  • Job Id
    JD3249804
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Coimbatore, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year