Job Description

### Description



Job Title: Mental Health Counsellor
Location: New Delhi, India
Work Type: On-Site
Work Shifts: Day, Evening & Night Shifts plus weekends available


Role Overview


At Zevo, we are a global leader in supporting the psychological health of content moderators and Trust & Safety professionals. This is an exciting opportunity to work within a rapidly growing industry driven by the expansion of online content. As a qualified Mental Health Counselor, Psychologist or Psychotherapist, you will join our elite team to deliver a comprehensive wellbeing program to our clients. Your role will involve enhancing psychological health, addressing mental health challenges, and providing tailored support to meet diverse needs. You will work within a multi-disciplinary team to deliver holistic, cross-culturally relevant interventions and ensure the highest standard of care.

### Key Responsibilities



• Schedule on-demand, short-term individual counseling sessions using our booking platform.
• Deliver one-on-one counseling sessions, wellbeing check-ins and group interventions, addressing a range of psychological and emotional issues.
• Ensure consistent availability aligned with the team's overall capacity and scheduling needs, balancing workload, and maximizing efficiency.
• Timely management and completion of administrative duties, including tracking session data, completing case notes, and scheduling of sessions.
• Maintain accurate records for all individual counseling sessions in line with local compliance.
• Design and deliver psycho-educational training programs focused on enhancing resilience, healthy coping, and distress management skills development.
• Facilitate creative sessions such as art therapy, music therapy, and mindfulness activities, providing diverse therapeutic options to our clients' employees.
• Respond promptly to emails and messages from team members and client employees, ensuring clear and timely communication to support collaborative efforts and client satisfaction.
• Participate in internal team meetings to discuss cases, share insights, and contribute to team strategies.
• Attend all internal and external supervision sessions to ensure continuous professional development and adherence to best practices.
• Attend training that is required internally.
• Manage clinical risks effectively, ensuring the safety and well-being of all clients' employees.

### Skills, Knowledge and Expertise



Educational Requirements • Masters' degree in Psychology, Psychotherapy, Social Work, or other related fields
• Active License Issued by the Rehabilitation Council of India (RCI), Indian Association of Clinical Psychologists (IACP) or Counselling Association of India
• Additional clinical education related to short-term, solution-focused interventions.
• Certified in suicide risk assessment, such as SafeTALK or ASIST, ensuring the ability to effectively identify and manage clients at risk.
• Maintain and document the minimum number of Continuing Professional Development (CPD) hours according to your governing body and/or a minimum of 20 hours in line with the Zevo policy throughout the year, ensuring ongoing professional growth and adherence to industry standards.




Previous Work Experience • Minimum 3 year of clinical experience in individual and group interventions. Experience in a corporate environment is an advantage.
• Proven ability to work effectively within a multi-disciplinary team of therapists.
• Experience in cross-cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds.
• Proven ability to maintain professionalism and ethical standards in a corporate environment, including effective communication and confidentiality.




Knowledge, Skills & Abilities • Proficient in Microsoft Office Suite and various video conferencing technologies.
• Fluent in written and spoken English. Additional language skills are advantageous for broader client engagement.
• Strong data management skills, ensuring accurate and efficient handling of client information and session records.
• Ability to adapt and excel in a flexible, ambiguous, and rapidly changing environment within an emerging, fast-growing industry, showcasing resilience and agility.
• Excellent time management and clinical prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting.
• Committed to continuous learning and professional development, staying updated with industry trends and enhancing skills.



Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

### About Zevo Health


At Zevo, we're a global leader dedicated to enhancing the psychological health and wellbeing of those on the front lines of content moderation. By joining our team, you will become part of an elite community committed to providing unparalleled support to content moderation teams and Trust & Safety professionals across the globe.



We believe that a diverse, equitable, and inclusive workforce is central to achieving our vision. We are committed to fostering, cultivating, and preserving a culture that emphasizes equity, diversity, and inclusion. Our employees are our most valuable asset. The collective sum of their individual differences, life experiences, knowledge, creativity, innovation, self-expression, unique skills, and talents significantly contributes to our culture, reputation, and overall success.



We embrace and encourage the diverse backgrounds and perspectives of our employees, including their age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental abilities, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics. We are dedicated to creating an environment where everyone has the resources and support needed to thrive, ensuring that opportunities and outcomes are equitable for all.