Job Description

Membership Coordinator -

Monitoring



Starting Date: As soon as possible


Contract type : Permanent, Full-time


Contract Duration: Open-ended

Salary: INR 19,88,500 per annum (Commensurate with relevant experience and skills)


Location: New Delhi, India


Application closing date : 20 October 2024





About the Job

Better Cotton is recruiting a Membership Coordinator for member monitoring based in India. Better


Cotton is continuously working on improving its member monitoring efforts and in the last year


introduced a revised Member Code of Practice and a revised Member Monitoring Protocol.


This role will support the Membership Manager in ensuring the timely completion of member


monitoring activities in compliance with our Member Monitoring Protocol liaising with members and


other internal stakeholders. This role will be instrumental in continuing the work and further


developing and consolidating the monitoring tools and processes.




This position comes with growth opportunity for a skilled professional wanting to consolidate


previous successful commercial experience in due diligence, sustainability and/or CSR, to work


across a more sustainable commodity as it transforms the sector. It is suitable for a self-motivated,


positive, dynamic, and quality-oriented individual able to take ownership of our membership risk


assessment activities to ensure the integrity of our membership association.




This role reports to the Membership Manager, responsible for Member Monitoring and


Administration in the global Membership and Supply Chain Team.







Your role and Responsibilities

We are seeking a motivated Membership Coordinator to join our Team. In this role, you will be


responsible for;



Application Process Due Diligence:


• Review new member applications against the membership criteria ensuring all applications

are properly screened and investigate any potential integrity issues.
• Conduct risk assessment of all new applications, reporting and highlighting any risk to the

Membership Manager.
• Contribute to the review of the member application process.

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On-going Member Monitoring:

• Conduct desktop research about members that could be in breach of the Member Code of

Practice.
• Assess Code of Practice compliance and recommend actions to be taken in line with the

Member Monitoring Protocol. Compile and present information to the Membership Manager


and senior management for decision making in line with the Member Monitoring Protocol.
• Follow the resolution procedure where applicable, liaising with the member and internal

stakeholders including, if applicable, the complaints management team.
• Ensure all monitoring activities are recorded accurately and timely for regular reporting to

senior management.
• Prepare periodical quantitative and/or qualitative reports of member monitoring activities,

risks identified and any associated action.



Complaints Resolution:


• Support the complaints resolution process as directed by the Membership Manager, liaising

as required with the complaints management team.
• Support the analysis of member complaints received and where applicable propose

improvements to our monitoring processes.



Member Self-Assessment Coordination and Reporting:

• Work with the Membership Manager to develop the annual Member self-assessment plan.
• Coordinate the Member self-assessment survey according to the agreed plan, highlighting

issues or risks as they occur and driving for 100% response from members.


• Collect and review member self-assessment survey data, ensuring all members have
responded and fully completed the survey.


• Ensure member records are maintained up to date in the CRM system.
• Compile the results for an aggregated analysis and further risk assessment.


Code of Practice and Terms of Membership:

• Coordinate the periodical sign-off of the Code of Practice by our members, ensuring 100%

sign-off Code of Practice.
• Contribute to the review of the Code of Practice and other membership documentation.



Due Diligence External Schemes: • Keep abreast of external compliance organisations and prepare summaries of trends and key

information for the Membership Manager.
• Keep abreast of how other similar membership associations conduct member monitoring and

as appropriate suggest changes to Better Cotton monitoring and due diligence practices.



Process Management:

• Support the Membership Manager in ensuring all monitoring processes are fully documented,

in creating and delivering training of the process and related tools for all internal stakeholders.
• Ensure that all monitoring processes are adhered to by staff.
• Ensure all due diligence processes are effective - and efficient - by identifying areas for

process improvements and making recommendations to the Membership Manager; work with


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all stakeholders to implement the changes and ensure they are reflected in the process


documentation.


• Suggest recommendations to make the process documentation as efficient as possible.

CRM Tools and Other Tools:

o Ensure all monitoring data is recorded on CRM systems timely and accurately.


• Contribute to systems improvements by suggesting changes, driving the implementation of
changes and assisting with testing as agreed with the Membership Manager or IT teams.


• Ensure screening tools schedules are adhered to.
• Contribute to external screening tools assessment and provide recommendations.
Other opportunities:


In addition to the above, the Membership Coordinator will support the Member Monitoring Manager


and Senior Managers to provide administrative and project support. The Membership Coordinator


therefore delivers other objectives as agreed with the line manager.


We are looking for someone who has

the following skills, knowledge, and experience:





Skills, Knowledge and Experience

•Essential •

At least 5 years' relevant working experience, e.g. due diligence, social auditing, CSR


University degree, or equivalent higher education qualification, in a relevant field


Excellent analytical and problem-solving skills with a proactive approach to finding and proposing


solutions to challenges


A very high level of proficiency in English, with the ability to communicate clearly, concisely, and


authoritative


Highest attention to detail


Excellent computer skills and IT literacy, including Word, PowerPoint, and Excel


Experience with using Salesforce and/or other CRM tools


Demonstrable organisational skills and proven ability to work autonomously and adapt to


changing priorities and tight deadlines


Proven ability to collaborate effectively across different teams and cultures


Strong integrity and business ethics





•Desirable •

Experience organising, documenting user instructions or training materials


Strong relationship building skills, service-oriented attitude, and flexibility/adaptability to work


under pressure and deliver good quality


Demonstrated project management skills


What we offer

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• Competitive salary
• Hybrid working - 1 week every quarter or 3 months in the office
• The opportunity to work from anywhere in the world for up to one month per year
• Flexible working, with core hours from 10 am to 4 pm local time
• Continuous learning and development
• Pension scheme
• 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 days off over Christmas
• Enhanced parental benefits
• A warm, positive working environment where everyone is valued
• The opportunity to make your mark and make a difference.

Working arrangements

The position is full-time (40 hours per week) and will be based in India. Better Cotton offers flexible


working, with core hours being 10am - 4pm and follows a hybrid work setup, in line with our flexible


working policy (dependant on location).




Travel may be required to visit other Better Cotton offices.





Apply now

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before


20.10.2024 via the below link .




Application for Membership Coordinator - Monitoring



In your cover letter, please include an explanation of why your experience is specifically relevant to


this role at Better Cotton. We want to see your personal style - what makes you tick and why you


think your next opportunity is here with us.





Our hiring process



Initial Screening:


If you are selected, you will be contacted for an initial screening, which may involve a brief phone


interview or video call. The purpose is to learn more about you, confirm basic qualifications, and


discuss the role and organisation.




Interviews:


If you are confirmed after the initial screening, you will be invited for interviews. The interview


process at Better Cotton may include one or more rounds of interviews with various stakeholders,


such as the hiring manager, team members, and potentially senior management.




Assessment and Testing:

Depending on the role, you might be required to complete assessments, technical tests, or skills


evaluations to gauge your competency and suitability for the position.




Reference Checks:

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Once you progress further in the process, reference checks are conducted to validate your work


history, skills, and qualifications, and for some roles, your education and criminal history.




Offer stage:


After completing interviews, assessments, and reference checks, the hiring team evaluates your


performance and fit for the role. If you are selected and your references are relevant and


satisfactory, you will receive a formal job offer letter outlining the terms of employment,


compensation, benefits, and any other relevant details.





About Better Cotton

Better Cotton is the world's largest cotton sustainability programme. Our 200+ colleagues of


37+ nationalities are united by a shared passion and commitment to achieving the Better Cotton


mission: to help cotton communities survive and thrive, while protecting and restoring the


environment. Through our network of field-level partners a quarter of the world's cotton is now


grown under the Better Cotton Standard. We have united the industry's stakeholders behind our


efforts, from ginners and spinners to brand owners, civil society organisations and governments.


Everyone who cares about cotton and its sustainable future can now be part of something better.





About our Values

The post holder will be expected to operate in line with our workplace values which are:


• Trustworthy (including honest, transparent, credible)
• As having Integrity (including responsible, authentic)
• Positive (including problem-solving, pragmatic)
• Engaging (including adaptable, inclusive, holistic)
• Daring (including courageous, innovative, game-changing)

Being you @ Better Cotton

Better Cotton is committed to creating a diverse environment and is proud to be an equal


opportunity employer with a strong commitment to good practice and transparency in the


management of natural, human, and financial resources.




We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk


of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary


action, up to and including, dismissal and referral to relevant authorities for criminal prosecution.


Therefore, all offers of employment are subject to satisfactory references and appropriate screening


checks.





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