Job Description

Description and Requirements

• Analyze and solve customer queries through calls.
• Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
• Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
• Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
• Provide splendid customer services to customers in a friendly and courteous manner at all times.
• Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
• Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Additional Preferred candidate profile

• Should possess excellent verbal and written English communication skill.
• Should be customer oriented and team oriented as well.
• Fresher/Experienced can apply(0-3 years).
• Work Location: Gurgaon
• Candidate should be okay with Work from Office role.
• Should be comfortable with night shifts

Perks and benefits

• Annual Package would be in the range of 2.4 to 4.2 LPA.

Interested Candidates CallWhatsapp - 9560932363

Job Type: Full-time

Pay: ?21,000.00 - ?35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Gurgaon, Haryana (Required)

Work Location: In person

Speak with the employer
+91 9560932363