Job Description

We are the largest chain of Ayurveda orthopaedic clinics in India. We treat 1,50,000 patients every year. We have 500+ employees working in the Company. We are hiring for Sales Manager / Business manager role (Mumbai Location - Mulund , Grant Road, Responsibility : As a Sales/business manager, one of your key responsibilities is to focus on customer conversion and retention. Here are some strategies and actions you can take to achieve these goals: Understand Your Customers: Develop a deep understanding of your target audience and their needs. Conduct market research, collect customer feedback, and analyze data to gain insights into their preferences, pain points, and buying behavior. Create a Positive Customer Experience: Ensure that every interaction with your business is positive and memorable. Train your staff to provide excellent customer service, be responsive to inquiries and concerns, and go the extra mile to exceed customer expectations. Offer Personalized Solutions: Tailor your products or services to meet the specific needs of your customers. Offer customization options, personalized recommendations, or exclusive deals to make them feel valued and understood. Build Strong Relationships: Cultivate strong relationships with your customers by maintaining regular communication. Use email marketing, social media, and other channels to share relevant information, updates, and special offers. Consider implementing a customer relationship management (CRM) system to track interactions and stay organized. Provide Ongoing Support: Offer after-sales support to ensure customer satisfaction and address any issues that may arise. Implement a customer support system that allows customers to reach out easily, whether through phone, email, or live chat. Reward Loyalty: Implement a loyalty program to reward customers for their repeat business. Offer incentives such as discounts, exclusive promotions, or freebies to encourage them to continue choosing your brand. Seek Feedback and Act on It: Regularly solicit feedback from your customers to understand their experience and areas for improvement. Act on their suggestions and address any concerns promptly to show that you value their input and are committed to their satisfaction. Monitor Customer Metrics: Track key metrics such as customer acquisition cost, customer lifetime value, churn rate, and customer satisfaction scores. Analyze this data to identify trends, areas of improvement, and opportunities to optimize your conversion and retention strategies. By implementing these strategies, you can effectively convert potential customers into loyal ones and retain them for the long term, contributing to the growth and success of your business. Job Type: Full-time Salary: 917,000.00 - 950,000.00 per month Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 07304679722