Job Description

1. Patient Interaction

- Greet and assist patients as they arrive at the facility.

- Answer phone calls, schedule appointments, and manage patient inquiries.

- Guide patients on the check-in process and provide necessary information.

2. Appointment Management

- Schedule, reschedule, and cancel patient appointments as needed.

- Coordinate with medical staff to optimize schedules and ensure timely patient service.

- Send reminders to patients for upcoming appointments via phone, email, or text.

3. Patient Registration

- Collect and verify patient information and documentation upon arrival.

- Maintain accurate patient records in the electronic health record (EHR) system.

- Help new patients complete registration and insurance forms.

4. Insurance and Billing Assistance

- Verify patient insurance eligibility and coverage details.

- Explain billing processes, collect copays, and manage payment arrangements.

- Process billing inquiries and coordinate with billing departments as needed.

5. Communication and Coordination

- Relay information between patients, nurses, doctors, and other staff.

- Notify patients about delays or changes in appointments.

- Coordinate with lab, imaging, and other departments for scheduled services.

6. Administrative Duties

- Maintain cleanliness and organization of the reception area.

- Order office supplies and ensure availability of necessary forms and materials.

- Handle mail, emails, and faxes relevant to patient care and administrative tasks.

7. Data Management and Compliance

- Update patient information and ensure confidentiality in line with HIPAA (Health Insurance Portability and Accountability Act) standards.

- Keep accurate logs, including visitor sign-ins and patient check-ins.

8. Crisis Management and Support

- Assist in handling medical emergencies by notifying the appropriate staff.

- Provide emotional support to patients and families, as needed, during difficult times.

Job Types: Fresher, Internship
Contract length: 6 months

Pay: ?10,500.00 - ?15,302.42 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time

Schedule:

• Evening shift
• Monday to Friday
• Morning shift
• Weekend only

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person