Medical Receptionist
Year Delhi, Delhi, India
Job Description
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Job Profile: Receptionist at Medinetix Healthcare Private Limited Position Overview:
As a Receptionist at Medinetix Healthcare Private Limited, you will be the first point of contact for our patients. Your primary responsibility will be to ensure exceptional customer service by greeting patients, answering inquiries, scheduling appointments, and effectively communicating with them to promote our services. Your role will also involve using your persuasive skills to encourage patients to choose our healthcare services and assist them throughout their visit. Key Responsibilities:
As a Receptionist at Medinetix Healthcare Private Limited, you will be the first point of contact for our patients. Your primary responsibility will be to ensure exceptional customer service by greeting patients, answering inquiries, scheduling appointments, and effectively communicating with them to promote our services. Your role will also involve using your persuasive skills to encourage patients to choose our healthcare services and assist them throughout their visit. Key Responsibilities:
- Greet Patients: Welcome patients and visitors with a friendly and professional demeanor, creating a positive first impression of our healthcare facility.
- Answer Inquiries: Respond to patient inquiries in person, over the phone, and via email promptly and accurately. Provide information about our services, appointment availability, and any other relevant details.
- Appointment Scheduling: Efficiently manage appointment scheduling using our electronic system. Coordinate with medical staff to ensure appointment slots are appropriately filled while accommodating patient preferences.
- Effective Communication: Communicate effectively with patients to understand their needs, address concerns, and provide clear instructions regarding appointments, procedures, and paperwork.
- Convincing Skills: Utilize your persuasive skills to effectively promote Medinetix Healthcare\'s services and facilities. Encourage patients to choose our healthcare solutions by highlighting their benefits and advantages.
- Patient Assistance: Assist patients with completing necessary paperwork, insurance forms, and other documentation. Provide guidance and support throughout the registration process.
- Problem Resolution: Handle patient complaints and concerns professionally and escalate issues to the appropriate personnel when necessary. Work towards resolving problems to ensure patient satisfaction.
- Maintain Records: Maintain accurate patient records, including personal information, appointment details, and billing records. Ensure compliance with confidentiality regulations.
- Collaboration: Collaborate closely with medical staff, administrative personnel, and other team members to ensure smooth operations and excellent patient care.
- Good Convincing Skills: Ability to persuade and influence others effectively. Capable of articulating the benefits of our healthcare services convincingly.
- Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and courteously to patients and colleagues.
- Customer Service Orientation: Strong customer service orientation with a focus on providing a positive experience for patients. Empathetic and patient-centric approach.
- Organizational Skills: Strong organizational and multitasking abilities. Capable of managing multiple priorities and maintaining attention to detail in a fast-paced environment.
- Tech Savvy: Proficiency in using computer systems, electronic medical records software, and other office equipment. Ability to learn new software and systems quickly.
- Professionalism: Professional appearance and demeanor. Ability to maintain confidentiality and handle sensitive information with discretion.
- Prior experience in a similar role, preferably in a healthcare setting.
- Knowledge of medical terminology and procedures.
- Certification or training in customer service or healthcare administration.
- Cell phone reimbursement
- Rotational shift
- Overtime pay
- Performance bonus
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3297542
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, Delhi, India
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EducationNot mentioned
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ExperienceYear