Job Description

• Take charge of resolving and managing complex medical escalations, ensuring timely and effective resolution to meet the highest standards of healthcare service for our clients.
• Foster clear and concise communication with customers, addressing their concerns and inquiries related to medical escalations, and maintaining a customer-centric approach to enhance overall satisfaction.
• Demonstrate a proven ability to analyse and resolve intricate medical issues, utilizing your expertise in healthcare to provide innovative solutions that align with the organization's commitment to excellence.
• Uphold and enhance the quality standards of healthcare services by implementing rigorous quality assurance measures in the resolution of medical escalations, striving for continuous improvement in service delivery.
• Collaborate seamlessly with cross-functional teams, including medical professionals, customer support, and other relevant stakeholders, to ensure a cohesive and integrated approach in addressing and preventing medical escalations.
• Exhibit a genuine passion for the healthcare industry, staying abreast of industry trends, regulations, and best practices, and bring that enthusiasm to the team, contributing to the overall success and growth of the organization.

Qualifications :

• Minimum of 6 months of experience in the medical field or healthcare industry
• Qualification: Pharmacy, or Pathology (Diploma/Degree)
• Excellent oratory and communication skills.
• Residing in the western line of Mumbai
• Age: 18 to 30 years

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?26,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Application Question(s):

• Is your field of study- Pharmacy or Pathology?
• Where do you reside in the western line of Mumbai?

Education:

• Higher Secondary(12th Pass) (Required)

Work Location: In person