Job Description

Take charge of resolving and managing complex medical escalations, ensuring timely and effective resolution to meet the highest standards of healthcare service for our clients.

• Foster clear and concise communication with customers, addressing their concerns and inquiries related to medical escalations, and maintaining a customer-centric approach to enhance overall satisfaction.
• Demonstrate a proven ability to analyse and resolve intricate medical issues, utilising your expertise in healthcare to provide innovative solutions that align with the organisation's commitment to excellence.
• Uphold and enhance the quality standards of healthcare services by implementing rigorous quality assurance measures in the resolution of medical escalations, striving for continuous improvement in service delivery.
• Collaborate seamlessly with cross-functional teams, including medical professionals, customer support, and other relevant stakeholders, to ensure a cohesive and integrated approach in addressing and preventing medical escalations.
• Exhibit a genuine passion for the healthcare industry, staying abreast of industry trends, regulations, and best practices, and bring that enthusiasm to the team, contributing to the overall success and growth of the organisation.

Job Type: Full-time

Pay: ?18,000.00 - ?23,000.00 per month

Schedule:

• Day shift
• Rotational shift

Application Question(s):

• Are you comfortable commuting to Malad for this role?
• What is the notice period yo have to serve at your current organisation?

Experience:

• total work: 1 year (Preferred)

Work Location: In person