Attending customer complaints
Understanding the type of complaint from customer and passing the same to respective department to solve the same
Follow up of complaint and getting the work done by service engineer at site
Getting the mandatory service visits completed by service engineer and attend to the service requests from customers on a timely basis
Monitor and ensure timely renewal of Maintenance Contracts (OMs AMCs ACMCs)
Train and manage the on-site personnel tasked with OM activities of the completed projects
Responsible for Service related revenue generation (Maintenance Contracts and Spares)
Job Type: Full-time
Pay: ?12,000.00 - ?20,000.00 per month
Schedule:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• stp plant knowledge: 1 year (Preferred)
• total work: 1 year (Preferred)
• Mechanical engineering: 1 year (Preferred)
• Design: 1 year (Preferred)
Work Location: In person
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